Graduate Client Success Coordinator

Fospha; Austin (TX); On-site; Full time

Job description

US Graduate Program - Customer Success

Are you excited by the idea of joining a high-growth, data-led business at the intersection of marketing, analytics, and technology?

Do you want to learn how fast-scaling tech businesses operate while developing valuable customer, data, and commercial skills?

Are you looking for a role that allows you to make an immediate impact with real responsibility while being supported to grow?

If so, we'd love to hear from you!

About us

Fospha is dedicated to building the world's most powerful measurement solution for online retail. For over 10 years, we've been pioneering privacy-safe, full-funnel marketing measurement, empowering all teams to make smarter decisions

Our platform unites Finance, Marketing, Data, and Leadership with a shared view of performance and profitabilitycombining full-funnel measurement, forecasting, and optimization. With Fospha, every team moves faster and grows smarter.

Trusted by over 200 leading brands across three continents, including Free People, Gymshark, and Callaway Golf, Fospha manages $2.5 billion in annual ad spend.

We're scaling fast across London, Mumbai, and Austinand we're on the lookout for ambitious grads and soon-to-be grads to jump in and help us build the world's most powerful marketing measurement solution. Ready to make your mark? Let's go!

The Graduate Opportunity in our Centre of Excellence

The Centre of Excellence is Fospha's early-careers program that develops ambitious, high-performing talent through focused training, hands-on experience, and cross-functional exposure. Starting in Client Success, you'll gain foundational experience while being prepared for future opportunities across the organization. The program operates on four key principles:

• Hands-on Exposure to Customers: Working directly with brands in Client Success provides practical experience and deep product knowledge essential for future progression within the business.
• Cross-Functional Exposure: Client Success offers unique opportunities to learn from and collaborate with every department in the businessmany on a daily basis.
• Comprehensive Training: In addition to the extensive on-the-job learning opportunities, you'll receive a broad and blended in-person training curriculum covering essential topics such as Business Storytelling, Account Management, Market Research & Product and Financial Management.
• Career Development: High performers have clear opportunities to quickly advance their careers at Fospha

The Role:

Joining the team as a Client Success Coordinator you will be at the heart of the business delivering the best possible experience to our customers.

Key responsibilities:

• Support and learn from Client Success team on matters specific to Fospha customers
• Own and project manage customer onboarding, ensuring quality for our customers
• Become a go-to expert in Marketing and Fospha products and provide training sessions to customers and on-going support
• Forecast and track key account metrics, identify and help realize upsell opportunities: grow opportunities within customer base and collaborate with our sales team to ensure growth attainment, and realize upsell opportunities
• Track customer health scores, creating mitigation plans for at risk customers to ensure renewal
• Independently prepare and deliver insight meetings to customers, highlighting their marketing performance, providing recommendations on ad investment and progress against their goals
• Build and manage key customer stakeholder relationships
• Continually strive to provide the best customer service possible and exceed expectations
• In addition to your core responsibilities, we expect you to be excited by the opportunity Gen AI brings and find new ways of working utilizing our Gen Ai hub!

What are we looking for?

We hire for potential you don't need a technical degree or marketing background. We're looking for:

• Curious, proactive individuals who are keen to learn and grow
• Excellent verbal and written communication skills
• Strong relationship-building ability, both internally and externally
• Analytical mindset, comfortable interpreting data and creating insights proficiency in Excel!
• Organized and able to manage multiple priorities simultaneously
• Passionate about customer success and solving problems for customers
• Interest in emerging technologies and excited by the potential and opportunity AI brings

Our Values and Principles

You will be able to demonstrate examples of our core principles:

• Seek inclusion & diversity: We create an environment where everyone feels welcome, and people are encouraged to speak and be heard
• Work Hard, Work Well, Work Together: We take responsibility for making things happen, independently and together; we help colleagues in need and close loops, making sure our work is complete and has lasting impact
• Grow: We are proactive, curious and unafraid of failure
• Customer at the heart: We care about the customer, feel their pain and love building product that solves their biggest problems
• Candor with caring: We deliver candid feedback with kindness and receive it with gratitude

Above all, our people show a willingness to work together and get their hands dirty to deliver product success, which means our customers are successful!

What can we offer you?

• Be part of a leading global venture builder, Blenheim Chalcot and learn from the incredible talent in BC
• Be exposed to the right mix of challenges and learning and development opportunities
• Competitive salary + OTE
• 14 days PTO plus an additional 11 federal public holidays
• Your birthday off!
• Daily office snacks and treats!
• 401k

The Process

• 20-minute screening call with a member of the Talent Team
• 48hr take home data task
• Task and interview with the team
• 2x final interviews with SLT in Fospha

Top tip: Make sure to thoroughly research Fospha and tell us why you would be a great fit for the role!