US Expansion & Operations Manager Operations

Wheely; Northern, New York (KY, NY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Relocation support

Accommodation provided in each launch;

Health coverage

Job summary

Wheely is expanding in the US and seeks a Founding US Launcher to drive the launch of new markets from the ground up. The role involves frequent relocation across cities like Miami and Los Angeles, delivering premium service and scalable operations.

You will recruit and develop chauffeurs, establish processes, and coordinate with Product, Marketing, and executive leadership to ensure successful market entries.

Qualifications

• 3+ years of professional experience in a fast-paced, analytical environment (tech startups, management consulting, investment banking).
• Bachelor's or Master's degree in STEM, Economics, Business or related quantitative discipline from a leading university.
• Strong analytical and stakeholder management skills.

Responsibilities

• Lead the operational launch of new US markets, spending 3–6 months in each city before moving to the next.
• Build local supply by recruiting, onboarding and developing chauffeurs meeting service standards.
• Establish processes to ensure premium customer experience from day one.
• Collaborate with Product, Marketing, Customer Support and executive team for market launches.

Skills

Analytical mindset

Stakeholder management

Leadership in fast-paced environments

Excellent communication

Education

Bachelor's or Master's degree in STEM, Economics, Business or related quantitative discipline

Job description

Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts.

We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you.

About The Role

We're accelerating our US rollout following the successful launch of New York, and we're looking for a Founding US Launcher to join the team.

This is a highly mobile role with no fixed office location. Over the next 6-18 months, you'll move between some of America's most exciting markets, starting with Miami and Los Angeles, leading each new market launch from the ground up.

Responsibilities

• Lead the operational launch of new US markets, spending 3-6 months in each city before moving to the next launch.
• Build local supply by recruiting, onboarding and developing exceptional chauffeurs who meet Wheely's service standards.
• Establish operational processes that ensure new markets deliver a consistently premium customer experience from day one.
• Work closely with Product, Marketing, Customer Support and the executive team to coordinate successful market launches.

Requirements

• Experience: 3+ years of professional experience in a fast-paced, highly analytical environment (Tech startups, Management Consulting, Investment Banking).
• Bachelor's or Master's degree in STEM, Economics, Business or a related quantitative discipline from a leading university.
• Strong analytical skills.
• Relentless Ownership: You thrive in high-stakes, ambiguous environments, operate with extreme urgency, and do whatever it takes to conquer a new market.
• Excellent stakeholder management and communication skills, with the ability to influence external partners and collaborate effectively across cross-functional teams.
• Eligibility to work in the US or obtain an E-2 visa (for eligible UK citizens), and willingness to travel extensively.
• Professional fluency in English.

What We Offer

• Base salary of $120-180k per year, plus an annual bonus and equity in a high-growth scale-up.
• Accommodation provided in each launch city, alongside support for relocation between US markets.
• Comprehensive benefits package, including health coverage and other benefits designed to support your wellbeing.
• Monthly credit for journeys with Wheely, allowing you to experience our service as a passenger and stay closely connected to the product.