US Expansion & Operations Manager

Wheely; Miami (FL); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

Annual bonus

Relocation support

Health benefits

Monthly journey credits

Job summary

Wheely is seeking a Founding US Launcher to spearhead the roll-out across major markets. The role is highly mobile with no fixed office, starting in Miami and Los Angeles, and you’ll lead each market launch from the ground up.

You will spend 3–6 months per city, build local chauffeur supply, and establish processes to deliver a premium customer experience from day one. Expect travel across the US and close collaboration with senior leadership.

Qualifications

• 3+ years in a fast-paced, highly analytical environment (Tech startups, Management Consulting, Investment Banking).
• Bachelor’s or Master’s degree in STEM, Economics, Business or related quantitative discipline from a leading university.
• Strong analytical skills and ability to operate in ambiguous environments.
• Excellent stakeholder management and communication skills, with the ability to influence partners and collaborate across teams.

Responsibilities

• Lead the operational launch of new US markets, spending 3–6 months in each city.
• Build local supply by recruiting, onboarding and developing chauffeurs who meet Wheely's service standards.
• Establish operational processes ensuring premium customer experience from day one.
• Coordinate with Product, Marketing, Customer Support and executives for successful market launches.

Skills

Strong analytical skills

Excellent stakeholder management

Communication skills

Ownership/self-starter

Willingness to travel

Education

Bachelor’s or Master’s degree in STEM, Economics, Business

Job description

About The Role

We're accelerating our US rollout following the successful launch of New York, and we're looking for a Founding US Launcher to join the team.

This is a highly mobile role with no fixed office location. Over the next 6-18 months, you'll move between some of America's most exciting markets, starting with Miami and Los Angeles, leading each new market launch from the ground up.

Responsibilities

• Lead the operational launch of new US markets, spending 3-6 months in each city before moving to the next launch.
• Build local supply by recruiting, onboarding and developing exceptional chauffeurs who meet Wheely's service standards.
• Establish operational processes that ensure new markets deliver a consistently premium customer experience from day one.
• Work closely with Product, Marketing, Customer Support and the executive team to coordinate successful market launches.

Requirements

• Experience: 3+ years of professional experience in a fast-paced, highly analytical environment (Tech startups, Management Consulting, Investment Banking).
• Bachelor's or Master's degree in STEM, Economics, Business or a related quantitative discipline from a leading university.
• Strong analytical skills.
• Relentless Ownership: You thrive in high-stakes, ambiguous environments, operate with extreme urgency, and do whatever it takes to conquer a new market.
• Excellent stakeholder management and communication skills, with the ability to influence external partners and collaborate effectively across cross-functional teams.
• Eligibility to work in the US or obtain an E-2 visa (for eligible UK citizens), and willingness to travel extensively.
• Professional fluency in English.

What We Offer

• Base salary of $120-180k per year, plus an annual bonus and equity in a high-growth scale-up.
• Accommodation provided in each launch city, alongside support for relocation between US markets.
• Comprehensive benefits package, including health coverage and other benefits designed to support your wellbeing.
• Monthly credit for journeys with Wheely, allowing you to experience our service as a passenger and stay closely connected to the product.