US Customer Success Manager — Revenue Growth (SF Hybrid)

4Twenty Consulting; San Francisco (CA); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Generous PTO

Birthday leave

Paid parental leave

Technology allowance

Job summary

4Twenty Consulting partners with a fast-growing Australian AI technology scale-up to build its US customer success team in San Francisco. The role focuses on driving retention, renewals, upsell and expansion revenue, owning commercial outcomes and shaping the US CSM function.

You’ll own relationships with ecommerce, marketing and growth leaders, manage renewals, demonstrate ROI, and help establish a scalable playbook across the US.

Qualifications

• Proven experience in B2B SaaS Customer Success or Account Management.
• Strong track record of renewals, upselling and growing existing accounts.
• Experience owning commercial targets, account portfolios or expansion revenue.

Responsibilities

• Revenue growth: Identify and close upsell and expansion opportunities across existing customers.
• Customer retention: Own renewals, protect recurring revenue and proactively reduce churn.
• Account strategy: Build strong relationships with ecommerce, marketing and growth leaders.
• Commercial outcomes: Demonstrate ROI, lead strategic account reviews and maximise CLV.
• Build and scale: Help establish the US customer success playbook, processes and expansion strategies.
• Cross-functional impact: Partner with Sales, Product and Implementation teams across the US and APAC.

Job description

4Twenty Consulting partners with a fast-growing Australian AI technology scale-up to build its US customer success team in San Francisco. The role focuses on driving retention, renewals, upsell and expansion revenue, owning commercial outcomes and shaping the US CSM function.

You’ll own relationships with ecommerce, marketing and growth leaders, manage renewals, demonstrate ROI, and help establish a scalable playbook across the US.