US - Customer Success Manager

Paul Gough Media; Celebration (FL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Opportunities for development and progression

Impact on client results

Part of a high-performance team

Job summary

A dynamic marketing agency in Celebration, Florida, is seeking a proactive Customer Success Manager to enhance client success through hands-on engagement. This role focuses on ensuring clients effectively utilize the proprietary CRM system, PhysioFunnels, driving usage, and solving problems swiftly. With a salary range of $50,000 to $55,000 depending on experience, candidates should thrive in a fast-paced environment and possess strong communication and problem-solving skills. Opportunities for growth and development are available within the company.

Qualifications

• Experience in customer success, onboarding, account management, or a client-facing role is a plus.
• Ability to manage multiple clients effectively.
• Strong ability to communicate with clients confidently.

Responsibilities

• Take full responsibility for clients after onboarding.
• Work inside PhysioFunnels to support clients.
• Proactively check in with clients to ensure engagement.
• Identify and resolve client issues swiftly.
• Build strong client relationships and enhance service value.
• Collaborate with internal teams to support clients.

Skills

Ownership

Proactivity

Clear communication

Problem-solving

Attention to detail

Comfort with technology

Tools

PhysioFunnels

Job description

Who We Are

At Paul Gough Media, we’re not your typical marketing agency, we’re a growth engine for private healthcare clinics around the world.

Founded by Paul Gough, best-selling author, speaker, and industry leader, we’ve helped thousands of clinics build predictable patient-generating systems through marketing, sales, and technology.

From our offices in the UK and Orlando, we deliver high-performance funnels, ad campaigns, and CRM systems that help clinic owners grow with confidence.

The Role: Customer Success Manager

This is not a traditional account management role. This is a hands‑on, client‑facing role focused on one thing:

Making sure our clients use what we build for them and get results because of it. You will take ownership of clients after onboarding and become responsible for their ongoing success inside our proprietary CRM system; PhysioFunnels.

That means driving usage, improving engagement, solving problems, and helping clients implement what they need to grow.

If you enjoy working directly with clients, solving real problems, and seeing the impact of your work in their results, this role is for you.

What You’ll Be Doing

• Own the client journey post onboarding: Take full responsibility for clients after they complete onboarding, ensuring they stay engaged, active, and progressing.
• Drive usage & implementation: Work directly inside PhysioFunnels to support clients, building, troubleshooting, and helping implementation that’s needed to get results.
• Keep clients moving: Proactively check in, guide next steps, and ensure clients don’t stall or drift after onboarding.
• Solve problems quickly: Identify when clients are stuck or not seeing results, and step in with clear actions to move them forward.
• Deliver a high‑quality client experience: Build strong relationships, communicate clearly, and ensure every interaction reinforces the value of our service.
• Work with internal teams: Collaborate with Account Managers, Ads Specialists, and Ops to ensure clients are supported end‑to‑end.

What This Role Is NOT

• This is not a passive support role.
• This is not just answering messages or “checking in.”
• This is not campaign management or ads delivery.

This is a proactive, hands‑on role focused on client success and implementation.

What Success Looks Like

• Clients actively using PhysioFunnels on a weekly basis
• High engagement and responsiveness from clients
• Clients implementing recommendations consistently
• Strong retention and long‑term client satisfaction
• Fewer reactive issues and more proactive progress

Who You Are

You’re someone who:

• Takes ownership, you don’t wait to be told what to do
• Is proactive, you spot problems before they become issues
• Communicates clearly and confidently with clients
• Is comfortable with technology and learning new systems quickly
• Enjoys solving problems and helping people succeed
• Can manage multiple clients without losing attention to detail

Experience in customer success, onboarding, account management, or a client‑facing role is a plus.

Job Details

Location: Celebration, Florida (In‑office, Full‑time)

Hours: Monday – Friday, 9:00 AM – 5:30 PM

Salary: $50,000 – $55,000 (depending on experience)

Why Join Us?

• Work with ambitious business owners who value your input
• Be part of a fast‑growing, high‑performance team
• Make a real impact on client results and business growth
• Opportunities for development and progression within the company

Ready to Apply?

If you want a role where you can take ownership, make a difference, and directly impact client success, we’d love to hear from you.