Customer Service Associate

Voiceplug Inc.; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

A leading voice solution provider in the United States is seeking candidates with 2 years of experience in US inbound voice processes. Responsibilities include handling live calls during US time zones, improving operations efficiency, and preparing updates for management. Strong communication skills are essential. This position offers remote work opportunities.

Qualifications

• 2 years of experience in US Inbound Voice Process.
• Experience in coordinating between individuals and supervisors required.
• Knowledge of performance benchmarking and continuous improvement.
• Familiar with common productivity tools (MS Office, Confluence, G Suite).

Responsibilities

• Take live calls during US timezone and make necessary interventions.
• Prepare reports and provide periodic updates to management.
• Work on improving and automating the end-to-end transaction call process.
• Coordinate between individuals and supervisors to ensure smooth transactions.
• Prepare periodic reports for management.
• Assist in automating end-to-end call processes.

Skills

Good Communication Skills in English

Attention to Detail

Ability to Drive Goals

Coordination with team

MS Excel

Tools

MS Excel

Outlook

PowerPoint

Word

Confluence

G-suite

Configuration Management Tools

Job description

Desired Candidates: Only 2 Years of Experience working in US Inbound Voice Process

Region – North America

Shift Timings- US Time Zone (PST/EST/MST)

Remuneration – As per Industry Standards

Work Type – Remote

• Good Communication Skills in English
• Take live calls during US timezone and make interventions wherever necessary.
• Take actions to improve call flow and overall operations efficiency.
• Benchmark calls on various performance parameters and work on a continuous improvement plan for making the operations more effective.
• Coordinate between different individuals and supervisors as required for ensuring smooth transaction flow.
• Prepare reports as necessary and provide periodic updates to management.
• Work on improving and automating the end-to-end transaction call and process.
• Working knowledge of MS Excel, Outlook, PowerPoint, and Word.
• Good Knowledge with Tools like confluence and G-suite is preferred.
• Strong knowledge of configuration management tools
• An ability to drive to goals and milestones while valuing and maintaining a strong attention to detail.

Apply now

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