(US) Customer and Cargo Coordination Specialist

Wallenius Wilhelmsen group; Savannah, Northern (GA, KY); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Life insurance

Disability insurance

Training & development

Job summary

Wallenius Wilhelmsen is seeking a Customer & Cargo Coordination Specialist to manage export cargo and customer activity from the Savannah, GA office. You will coordinate cargo allocation, bookings, and service updates to meet contracts and maximize customer satisfaction.

The role blends cargo and customer coordination, requires strong communication, and collaboration across trade, terminal, and operations teams.

Qualifications

• 3+ years in shipping or logistics environment, in a customer service or planning role.
• Strong written and verbal communication skills.
• Ability to make decisions, take ownership and follow through.

Responsibilities

• Develop and manage cargo allocation plans in line with capacity management.
• Coordinate bookings and related shipping information across systems.
• Liaise with trade, sales, terminal, port operations and operations teams to support prioritization and execution.
• Monitor volume levels and ensure deadlines are met in line with customer and company requirements.

Skills

Customer service

Logistics coordination

Stakeholder collaboration

Job description

Wallenius Wilhelmsen is currently seek The Customer & Cargo Coordination (CCC) Specialist is responsible for coordinating export cargo and customer activity in order to fulfil contractual commitments, maximize customer satisfaction, and support optimal capacity utilization, cargo mix and voyage results. The role combines cargo coordination and customer coordination, ensuring that commitments are met and work is carried out in line with defined processes and procedures. This role is based out of the Savannah, GA office. WHAT YOU'LL DO Cargo Coordination • Develop and manage cargo allocation plans in line with capacity management. • Identify potential space challenges and proactively support solutions to optimize utilization and cargo mix. • Follow up on space availability, deliveries and waitlisted cargo. • Liaise with relevant internal stakeholders, including trade, sales, terminal, port operations and operations teams, to support prioritization and execution. • Support implementation of customer prioritization and optimal cargo mix decisions. • Monitor volume levels and provide input on routing, scheduling and port rotation where relevant. • Monitor daily business and ensure deadlines are met in line with customer and company requirements. • Timely and accurate updates of cargo dimensions, including cargo carriers and specialist equipment where applicable. Customer Coordination • Act as a primary point of contact for customers on general enquiries and service follow-up. • Create, update and manage bookings and related shipping information in relevant systems. • Keep customers informed of booking status, shipping requirements and relevant service updates. • Record, respond to and follow up on customer feedback and complaints. • Monitor customer KPIs and support corrective actions where needed. • Support the maintenance of customer agreements, rate sheets and related master data where this sits within local CCC scope. Process, Compliance and Continuous Improvement • Ensure work is carried out according to defined processes and procedures. • Support effective hand-offs to downstream functions such as documentation and invoicing where applicable. • Ensure relevant systems, internal processes and interfaces work as intended, escalating issues where required. • Carry out required compliance and regulatory activities within role scope, such as customs, sanctions or trade-specific documentation requirements. • Contribute to simplification, best practice sharing and continuous improvement in CCC processes and service quality. • Responsible for data quality and accuracy of rates in booking system per service contract, rate agreement and/or quotation. WHAT YOU'LL NEED • Strong customer focus and ability to build effective working relationships in a multicultural environment. • At least 3 years working in a shipping or logistics environment, either in a customer service or planning related area. • Clear communication skills, both written and verbal. • Ability to make decisions, take ownership and follow through. • Strong collaboration skills and ability to work across functions. • Excellent prioritization, problem-solving and result orientation. • Good understanding of ocean transport dynamics and customer and service requirements. • Strong attention to detail and comfort working with systems and operational data. WHEN YOU JOIN US At Wallenius Wilhelmsen, we prioritize your well-being. Our industry-leading benefits and perks are designed to help you thrive in your career and your life outside of work. From affordable healthcare to well-being, we’ve got you covered. • Choose from a range of low-cost health insurance options to support your well-being including medical, dental and vision after 30 days of employment • Secure your financial future with an industry-leading company-matching 401(k) plan • Company paid life insurance, short-term and long-term disability • Explore career development with access to on-the-job training • Access to exclusive discounts on attractions, automotive, travel and more! ABOUT US Wallenius Wilhelmsen is the global leader in integrated vehicle transportation and logistics, supporting our customers across their supply chain, all the way from the factory to the end-customer. Our ambition is to lead the way in transforming shipping and logistics. We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on delivering supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 9,500+ people, working on vessels and at ports, at vehicle and equipment processing centers in 28 countries. Together, we are building resilient, connected, data-driven, decarbonized solutions fit for the future. OUR COMMITMENT TO EQUAL OPPORTUNITIES We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities. Apply today, and let’s keep the world and your career, moving together. #corp1 Who We Are At Wallenius Wilhelmsen, you'll join a global leader in shipping and logistics with more than 9,000 colleagues across 28 countries. Together, we help move vehicles, equipment, and goods around the world through innovative and sustainable solutions. Our ambition is to lead the way in transforming shipping and logistics. Our success is built on our people. Rooted in a strong safety culture and guided by our values – We Care, We Challenge, We Commit – we create an environment where people can grow, contribute, and perform at their best. As a global company listed on the Oslo Stock Exchange, we offer international opportunities within a collaborative and values-driven culture. Our Commitment to Equal Opportunities and an Inclusive Workplace At Wallenius Wilhelmsen, our people are fundamental to our success. We believe in the power of bringing people together and value the unique experiences, skills, and perspectives every individual brings. These differences strengthen our ability to support our customers, drive innovation, and succeed as a global organisation. By fostering an inclusive culture where everyone feels valued and empowered to contribute, we create better outcomes for our people, our customers, and our business. By joining WalWil, you are not just taking on a role. You are joining a global team of over 9,000 people across 28 countries, where you can play a part in shaping shipping and logistics to be cleaner, smarter, and better for future generations. We believe careers grow through purpose, learning, and collaboration. Here, you will have opportunities to develop your skills, work with experienced colleagues, and contribute to meaningful work that supports customers and communities around the world. If you are motivated to learn, make an impact, and be part of a global team, WalWil could be the place for you. For more than 150 years, Wallenius Wilhelmsen has connected people, businesses, and markets across the world. What began as a mission to move goods and enable trade has evolved into a global shipping and logistics company focused on innovation, operational excellence, and a more sustainable future. But our story is defined as much by our people as by our business. Guided by our values—We Care, We Challenge, and We Commit—we foster a culture where people are empowered to grow, speak up and make a meaningful impact. Behind every achievement is the dedication, expertise, and collaboration of our teams. Across 28 countries, colleagues come together with diverse perspectives and a shared purpose: creating value for our customers, communities, and one another. It is this spirit that makes WalWil not only a leader in our industry, but also a place where people can build rewarding careers and contribute to something bigger than themselves.