US-Creative Pro

Apple; San Luis Obispo (CA); On-site; USD 59,000 - 82,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Retirement benefits

Product discounts

Stock programs

Tuition reimbursement

Relocation

Job summary

Apple Retail in California is seeking a Creative Pro to advocate Apple's ecosystem and facilitate learning for customers and store teams. You will promote Today at Apple sessions, inspire customers to explore Apple products, and mentor team members to develop knowledge and skills.

Responsibilities include delivering sessions, engaging peers, and translating customer feedback into improved experiences while embodying Apple’s values of inclusion and diversity.

Qualifications

• Experience in retail or sales and related work experience.
• Experience training or mentoring peers on products and sales capabilities.

Responsibilities

• Promote and deliver engaging Today at Apple sessions.
• Generate excitement and engagement for Apple products and services.
• Identify what excites customers and connect them to programming in-store.
• Mentor Today at Apple team members to develop knowledge and skills.
• Drive ownership by recommending solutions that meet customer needs and create owners.
• Seek and act on feedback to improve the Apple Store experience.

Skills

Retail experience

Mentoring peers

Storytelling

Team collaboration

Job description

Summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Creative Pro, you advocate Apple's ecosystem to customers, the store team, and the broader community. By facilitating learning for the store team and customers, you help everyone understand the possibilities created by Apple technology and inspire customers to discover, own, and love Apple products.

Description

Promote and deliver engaging Today at Apple sessions about Apple's products and services that encourage active customer participation and team engagement.

Generate excitement, engagement, and enthusiasm among the internal team and customers for Apple products and services through Today at Apple programming and events.

Identify what excites our customers and what they care about in the local community, connecting them to relevant programming and activities in all areas of the store.

Serve as the ambassador of Apple's products and services to your peers by supporting learning opportunities and acting as the facilitation subject matter expert in the store.

Mentor and train Today at Apple team members to develop their knowledge and skills.

Drive ownership by recommending solutions that meet customer needs and help create owners.

Seek, analyze, interpret, and act on feedback from peers and customers to improve the Apple Store experience.

Maintain knowledge of new products, technologies, and trends to facilitate relevant sessions.

Demonstrate familiarity with internal support resources available to customers who want to expand their technical knowledge.

Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.

Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.

Demonstrate Apple's values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.
• Have experience training or mentoring peers on products and sales capabilities.

Preferred Qualifications

• You can:
• Connect with customers through storytelling and adapt facilitation styles to meet the needs of the audience with many learning styles, sizes, and settings.
• Understand the benefits of the Apple ecosystem and influence others to see those benefits.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Work in a fast-paced environment and balance multiple priorities at the same time.
• Demonstrate a deep and genuine connection to Apple's passion for delivering the best customer experience possible.
• Be curious and open to learning from others and helping each other grow.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role.

The base pay range for this role is between $28.41 and $39.47/hr, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs.

Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan.

You'll also receive benefits including:

• Comprehensive medical and dental coverage
• Retirement benefits
• A range of discounted products and free services
• Reimbursement for formal education related to advancing your career at Apple, including tuition

• Discretionary bonuses or commission payments
• Relocation

Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple's workplace

Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.

Role Number: 200676509-3702