US-Lead

Apple; Walnut Creek (CA); On-site; USD 51,000 - 77,000; Full time

Benefits offered by this job

Stock programs

Education reimbursement

Employee discounts

Job summary

Apple Retail is seeking a dynamic leader to mentor a team and elevate customer engagement on the sales floor. You will organize people, drive the store's performance, and communicate strategies in partnership with Store Leadership.

Lead with inclusion, deliver exceptional service, and ensure smooth operations, from opening to closing, while supporting sales and loyalty across Apple products and services.

Qualifications

• Retail or sales experience required or related work experience.
• Experience mentoring or leading others.

Responsibilities

• Lead and mentor the team to drive customer engagement.
• Use product expertise to drive sales and loyalty.
• Organize the sales floor and communications with leadership.
• Communicate sales strategy in partnership with leadership.
• Energize and align the team on store goals and priorities.
• Address time-sensitive feedback and escalations with Store Leadership.
• Run store operations including opening/closing, cash handling.
• Provide customer service and support across the store.
• Foster an inclusive environment and demonstrate Apple’s values.
• Adapt to dynamic, fast-paced retail environment.

Skills

Retail experience

Leadership

Mentoring

Communication

Attention to detail

Tools

Sales tools

Job description

Summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Description

Lead, act as a role model, mentor, and encourage customer engagement.

Use Apple product and services expertise to drive customer engagement and sales, while building customer loyalty.

Organize people and the sales floor workflow, including managing relevant communication to team members and leadership to optimize the customer experience.

Make sure that sales strategy is effectively communicated to the team in a timely manner and executed in partnership with the leadership team.

Energize, inform, and align team members on store performance goals, priorities, and communication.

Attend to time-sensitive team member feedback, questions, and concerns, and escalated issues to Store Leadership as appropriate.

Address operational needs of the store, such as opening and closing procedures, cash management, and overrides.

Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.

Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.

Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.
• Have experience mentoring or leading others personally or professionally.
  

Preferred Qualifications

• You can:
• Motivate others to achieve performance goals by fostering open dialog, collaboration, and recognition.
• Resolve conflict and settle differences in productive ways.
• Work in a fast-paced environment and make timely decisions using analytics, experience, and judgment.
• Demonstrate excellent attention to detail and organization skills.
• Work autonomously and be willing to take initiative without close supervision.
• Drive results both individually and through enabling others by leading and collaborating.
• Allocate resources and adjust processes to provide an exceptional customer experience.
• Communicate effectively and tailor your communication style to different audiences.
  

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $37.56 and $56.32/hr, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more as EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.

Role Number: 200677776-2329