US-Creative

Apple; Lansing (AR); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

Apple Retail is seeking a Creative to lead Today at Apple sessions, helping customers connect with their interests to the Apple ecosystem. You’ll set up products, deliver engaging demonstrations, and guide visitors through interactive experiences.

You’ll draw on teaching or public speaking experience, adapt your facilitation style to diverse audiences, and work with the store team to deliver memorable, inclusive customer experiences across busy days and events.

Qualifications

• Experience in teaching or public presentations.
• Ability to adapt facilitation style for diverse audiences.
• Teamwork and accountability with store colleagues.
• Works well in a fast-paced retail environment.
• Balancing multiple priorities during events.

Responsibilities

• Deliver engaging Today at Apple sessions to encourage customer participation.
• Generate excitement and enthusiasm for Apple products and services.
• Create interactive experiences helping customers get the most from the Apple ecosystem.
• Drive ownership by recommending solutions that meet customer needs.
• Support customers in setting up their devices.
• Demonstrate familiarity with internal resources to expand customer knowledge.
• Perform tasks to support customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment and reflect Apple values daily.

Skills

Public speaking

Retail experience

Team collaboration

Customer service

Adaptable / multitask

Job description

Summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As a Creative, you foster a learning environment for our customers by helping them set up their products and connect their interests to the Apple ecosystem. Through Apple-led sessions and events, you use your knowledge and interpersonal skills to inspire customers to discover, own, and love Apple products.

Description

Deliver engaging Today at Apple sessions to encourage strong customer participation.
Generate excitement, engagement, and enthusiasm among customers for Apple products and services through Today at Apple programming and events.
Create interactive customer experiences that help others get the most from the Apple ecosystem.
Drive ownership by recommending solutions that meet customer needs.
Support customers in setting up their devices.
Demonstrate familiarity with internal support resources available to customers who want to expand their technical knowledge.
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.

Preferred Qualifications

You can:

• Draw from experience with teaching or public presentations and be comfortable presenting to live audiences.
• Adapt facilitation styles to meet the needs of the audience with many learning styles, sizes, and settings.
• Understand the benefits of the Apple ecosystem and influence others to see those benefits.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Work in a fast-paced environment and balance multiple priorities at the same time.

Minimum Qualifications

You should:

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.