US-Content Designer (UX) (12-month Contract)

PointClickCare

United States

Hybrid

USD 61,992 - 82,656

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

A leading health tech company is hiring a US-Content Designer (UX) for a 12-month contract. The role focuses on user-centered content design, content architecture, and leveraging AI for design. Candidates should have a background in technical communications or UX writing, with experience in agile environments. This remote/hybrid position offers a competitive pay range of $45.00/hr to $60.00/hr, alongside opportunities for professional growth and development.

Qualifications

Experience writing and structuring language for audience needs.
Foundational understanding of user-centered design techniques.
Exposure to conversational design and ability to create accessible flows.

Responsibilities

Design content to meet user needs and simplify complex language.
Structure content for easy reuse and multi-platform publishing.
Use data analysis to inform content decisions and share findings.

Skills

Content design

Technical communication

User-centered design

Agile methodologies

AI-assisted tools

Strong communication skills

Education

Bachelor's degree in English, UX writing, or related field

Tools

Paligo

Jira

Figma

Power BI

Pendo

Job description

Overview

US-Content Designer (UX) (12-month Contract)

Get AI-powered advice on this job and more exclusive features. This range is provided by PointClickCare. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range
$45.00/hr - $60.00/hr

At PointClickCare our mission is simple: to help providers deliver exceptional care. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We reinvest a significant percentage of our revenue back into research and development to empower our teams to innovate. We are recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures. We offer flexibility, growth opportunities, and meaningful work.

We empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees use AI as a catalyst for creativity, productivity, and thoughtful decision-making. We invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Responsibilities

User-centered content design. Design content to meet user needs and simplify complex language and processes. Apply writing style and standards.
Content architecture. Structure content for easy reuse and multi-platform publishing for various personas and markets.
User focus. Identify user needs based on evidence, translate user stories, engage with users, and manage competing priorities.
Agile working. Experience in agile environments; advise on agile practices and adapt to change.
Relationship management and collaboration. Communicate clearly with project teams and stakeholders, focusing on user needs.
Prototyping. Build content from prototypes and contribute content requirements to prototypes.
Analytical and strategic thinking. Use basic data analysis to inform content decisions and share findings.
AI. Leverage AI for ideation, prototyping, and content exploration; refine AI outputs to align with standards.
Conversational design. Create basic conversational flows that are clear, empathetic, and accessible.

Qualifications / Key Strengths

Content design background in a product-focused environment. Education/training or a bachelor’s degree in English, UX writing, technical communications, or journalism.
Experience writing and structuring language for audience needs; technical communications, instructional, and UX writing.
Foundational understanding of user-centered design techniques.
Experience with AI-assisted tools for ideation, prototyping, or content exploration.
Exposure to conversational design and ability to create simple, accessible conversational flows.
Experience with content management systems (CCMS).
Experience working in agile development with cross-functional teams (UX Designers, Product Management, Engineers).
Domain knowledge a plus; previous PointClickCare or EHR software experience is an asset.
Self-directed, strong communication and presentation skills.
Knowledge of Paligo, Pendo, Jira, Figma, Power BI, Smartsheet is a plus.

Additional Information

Travel expectations for remote, hybrid, or office-based roles; in-office events may be required for onboarding and team activities.
A portfolio of work (UI content, instructional documentation, microcopy, and AI-assisted or conversational design work) must be attached for eligibility.
Position terms: Contract; 12-month contract with possibility of extension; remote/hybrid options as described in the job listing.
EEO statements and privacy: PointClickCare is an equal opportunity employer. Accommodations are available upon request. Our hiring processes may use AI tools to assist screening, but final hiring decisions are human-driven. We process candidate information in accordance with our privacy policy and Lever.

Job Details