Senior Content Designer

Hard Problems; United States; Remote; USD 54,000 - 146,000; Full time

Job summary

CVS Health is a large US healthcare company seeking a Senior Content Designer to join the fully remote Innovation and Technology division. You will translate complex healthcare concepts into clear, user-friendly content and lead content strategy across multiple channels.

You will conduct UX research, collaborate with design and product teams, and mentor junior content colleagues. A strong portfolio and experience in regulated fields are valued.

Qualifications

• 5+ years of UX writing, UX design, or content design.
• Experience with Agile/lean UX and Jira or Rally.
• 2+ years in web and app experiences.
• Experience with translation and transcreation.
• Strong knowledge of enterprise CMS like AEM or Contentful.
• Portfolio showing digital products or human-centered design.
• Bachelor's or master's in HCI/IA/Tech Writing/English/Journalism preferred.

Responsibilities

• Translate complex healthcare concepts into clear content.
• Conduct UX research to understand user behaviour and reduce friction.
• Create content systems for multiple channels and touchpoints.
• Collaborate with designers, PMs and stakeholders to inform requirements.
• Lead other content strategists and set priorities.
• Facilitate workshops and design critiques with stakeholders.
• Own content reviews and iterations across product lifecycle.

Skills

UX writing

Agile

Cross-functional collaboration

Web & App UX

Translation/Transcreation

Healthcare/regulatory domain

Content strategy

Portfolio development

Problem solving

Education

Bachelor's degree in a relevant field

Master's in HCI/Info Architecture/Technical Writing/English/Journalism

Tools

Jira

Rally

Adobe Experience Manager

Contentful

Job description

CVS Health is a large US healthcare company with more than 300,000 colleagues, operating retail pharmacies, pharmacy benefit management, and health insurance services. Its mission is to simplify and improve health care for individuals, families, and communities by making care more connected, convenient, and affordable.

The role

The Senior Content Designer sits within the Innovation and Technology division, under the Digital Product, Design and Operations sub-category. The role is fully remote and involves occasional direct support from a manager. You would also be expected to mentor junior content colleagues.

What you would do

• Translate complex healthcare concepts and processes into clear, easy-to-follow content and design.
• Conduct UX research and use data to understand user behaviours, uncover opportunities, and reduce friction.
• Create content and design systems for multiple channels, devices, and touchpoints across user journey flows, in line with enterprise standards.
• Challenge existing design patterns and advocate for new approaches when appropriate.
• Collaborate with designers, product managers, and business stakeholders to inform requirements and optimise content and user journeys beyond the product lifecycle.
• Lead other content strategists and designers in developing user stories and setting priorities.
• Facilitate workshops and design crits, and own content reviews and iterations with stakeholders from product to legal.

What they are looking for

• 5+ years of experience in UX writing, UX design, or content design.
• 2+ years working with Agile and lean UX or software development practices, including tools such as Rally or Jira.
• 2+ years of experience in web and app experiences.
• 2+ years collaborating with experience designers, accessibility experts, and product managers.
• 2+ years working with UX wireframing, UX flows, and prototyping tools such as Figma and Miro.
• Experience in healthcare, pharmacy, or other regulated fields (insurance, finance, etc.).
• Experience with translation and transcreation best practices.
• Strong knowledge of enterprise content management systems such as Adobe Experience Manager or Contentful.
• A portfolio that includes digital products or services, service design, or human-centred design work.
• Preferred: extensive experience with design software (Figma, Airtable, InVision, Miro) and AI tools (Claude-Code, FigmaMake, etc.).
• Preferred: experience collaborating across design, design ops, research, accessibility, product management, and engineering.
• Preferred: familiarity with content inventories, audits, content frameworks, competitive analysis, and mapping.
• Education: a bachelor's or master's degree in Human Computer Interaction, Information Architecture, Technical Writing, English, or Journalism is preferred; relevant work experience or certifications in UX fields are also accepted.

Working arrangements

This is a fully remote position available in four locations across the United States.

Pay and benefits

The typical pay range for this role is $54,300 - $145,860 per year (base salary). The actual offer will depend on experience, education, geography, and other factors. The role is also eligible for a CVS Health bonus, commission, or short-term incentive programme. Full-time benefits include medical, dental, and vision coverage, paid time off, retirement savings options, and wellness programmes.