US Client Services, Exchange Services, Analyst

Ares Management Corporation; New York (NY); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical and Rx benefits

401(k) with company match

Flexible spending accounts

Job summary

Arex Client Services at Ares Management Corporation supports the AREX platform by coordinating among financial advisors, investors, product specialists, and underwriting to ensure complete, timely transactions.

The role manages investor applications, KYC/AML, and data entry in Salesforce, with emphasis on accuracy and client service excellence. A bachelor’s degree and a year of related experience are required.

Qualifications

• Bachelor’s degree or equivalent professional experience required.
• Minimum of one year of experience in a client service, operations, or transaction support role, preferably within financial services, real estate, or investment management.
• Experience working with high-net-worth clients and managing detailed documentation and workflows.
• Familiarity with trust, LLC, partnership, and corporate entity documentation.
• Working knowledge of real estate transactions, applications, and related documentation.
• Experience with KYC and AML processes is preferred.
• Strong attention to detail with excellent organizational and time management skills.
• Professional verbal and written communication skills, with the ability to interact confidently with advisors and clients.
• Ability to learn quickly and adhere to company policies, procedures, and regulatory requirements.
• Ability to work effectively both independently and as part of a collaborative team.
• Proficiency with Salesforce, Microsoft Word, and Adobe Acrobat.

Responsibilities

• Support the AREX Product Specialists and Sales teams by disseminating and tracking offering and marketing materials for financial advisors and their clients.
• Serve as a primary contact for financial advisors and their clients during the application phase, providing guidance on required documentation, timelines, and the overall AREX investment process.
• Receive, review, and track investor and loan applications to ensure completeness, accuracy, and compliance with internal standards.
• Gather, review, and organize trust, LLC, partnership, and corporate documentation for KYC and AML review.
• Enter and maintain accurate investor and transaction data in internal systems, including Salesforce.
• Track key dates, deadlines, and milestones throughout the application and pre-closing process.
• Act as a liaison between AREX Product Specialists, the Client Services team, loan underwriting, and the AREX Closing Team to ensure a seamless and efficient transfer of transactions.
• Communicate proactively with financial advisors, investors, sales, and internal stakeholders regarding application status, outstanding items, and next steps.
• Assist with AREX investor account maintenance requests in coordination with the broader Client Services team.
• Contribute to continuous improvement of internal processes, systems, and tracking tools to enhance efficiency, accuracy, and client experience.

Skills

Client service

Operations

Transaction support

KYC/AML processes

Attention to detail

Verbal and written communication

Independent work

Salesforce

Microsoft Word

Adobe Acrobat

Education

Bachelor’s degree or equivalent professional experience

Tools

Salesforce

Microsoft Word

Adobe Acrobat

Job description

Over the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values – Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy – and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry.

Job Description

Job Description

Ares Wealth Management Solutions (AWMS) oversees the product development, distribution, marketing, and client management activities of investment offerings for the global wealth management channel. With a team of more than 90 professionals and backed by the power and scale of the Ares platform, AWMS represents one of the most resourced wealth distribution and client service teams in the alternatives industry. AWMS’ mission is to provide advisors and their clients access to innovative, solutions-oriented investment opportunities across Ares’ industry-leading credit, private equity, real estate, and secondaries strategies. Through our range of institutional and retail structures, coupled with excellent client service and educational resources, we help investors diversify their portfolios with private market solutions designed to deliver consistent, long-term growth.

Position Summary

The Analyst/Associate, AREX Client Services (CSS) supports the Ares Real Estate Exchange (AREX) platform by serving as a key point of coordination between financial advisors, investors, product specialists, loan underwriting, and the AREX Closing Team. AREX is Ares’ real estate exchange solution that allows investors selling appreciated investment real estate to defer capital gains taxes through a 1031 exchange into a diversified portfolio of institutional-quality real estate.

This role is responsible for managing the front end of the AREX transaction lifecycle, including the dissemination and tracking of offering materials, intake and review of investor applications, coordination of required documentation for KYC and AML purposes, and accurate data entry into internal systems. The Analyst/Associate plays a critical role in ensuring transactions are complete, accurate, timely, and ready for a smooth handoff to the AREX Closing Team, while maintaining a high standard of client and advisor service.

Essential Job Duties

• Support the AREX Product Specialists and Sales teams by disseminating and tracking offering and marketing materials for financial advisors and their clients

• Serve as a primary contact for financial advisors and their clients during the application phase, providing guidance on required documentation, timelines, and the overall AREX investment process

• Receive, review, and track investor and loan applications to ensure completeness, accuracy, and compliance with internal standards

• Gather, review, and organize trust, LLC, partnership, and corporate documentation for KYC and AML review

• Enter and maintain accurate investor and transaction data in internal systems, including Salesforce

• Track key dates, deadlines, and milestones throughout the application and pre-closing process

• Act as a liaison between AREX Product Specialists, the Client Services team, loan underwriting, and the AREX Closing Team to ensure a seamless and efficient transfer of transactions

• Communicate proactively with financial advisors, investors, sales, and internal stakeholders regarding application status, outstanding items, and next steps

• Assist with AREX investor account maintenance requests in coordination with the broader Client Services team

• Contribute to continuous improvement of internal processes, systems, and tracking tools to enhance efficiency, accuracy, and client experience

Required Knowledge, Skills and Abilities

• Bachelor’s degree or equivalent professional experience required

• Minimum of one year of experience in a client service, operations, or transaction support role, preferably within financial services, real estate, or investment management

• Experience working with high-net-worth clients and managing detailed documentation and workflows

• Familiarity with trust, LLC, partnership, and corporate entity documentation

• Working knowledge of real estate transactions, applications, and related documentation

• Experience with KYC and AML processes is preferred

• Strong attention to detail with excellent organizational and time management skills

• Professional verbal and written communication skills, with the ability to interact confidently with advisors and clients

• Ability to learn quickly and adhere to company policies, procedures, and regulatory requirements

• Ability to work effectively both independently and as part of a collaborative team

• Proficiency with Salesforce, Microsoft Word, and Adobe Acrobat

Reporting Relationships

Vice President, Client Services

Compensation

The anticipated rate for this position is listed below. Total compensation may also include a discretionary performance-based bonus.

$65,000 - $80,000

The firm also offers robust Benefits offerings. Ares U.S. Core Benefits include Comprehensive Medical/Rx, Dental and Vision plans; 401(k) program with company match; Flexible Savings Accounts (FSA); Healthcare Savings Accounts (HSA) with company contribution; Basic and Voluntary Life Insurance; Long-Term Disability (LTD) and Short-Term Disability (STD) insurance; Employee Assistance Program (EAP), and Commuter Benefits plan for parking and transit.

Ares offers a number of additional benefits including access to a world-class medical advisory team, a mental health app that includes coaching, therapy and psychiatry, a mindfulness and wellbeing app, financial wellness benefit that includes access to a financial advisor, new parent leave, reproductive and adoption assistance, emergency backup care, matching gift program, education sponsorship program, and much more.

There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.