US Client Services Director

NewGen; New York (NY); Hybrid; USD 150,000 - 175,000; Full time

Benefits offered by this job

20 days holiday plus 2 additional paid weeks off

Paid time off for vacation, sick leave, and public holidays

Family leave options

Training and development opportunities

Job summary

A leading agency in New York seeks a US Client Services Director to oversee campaign execution and client relationships. The role blends strategic leadership with hands-on management in a hybrid work environment. Candidates should possess strong communication and analytical skills, with a deep understanding of social media and influencer marketing. Join a dynamic team that values creativity and collaboration.

Qualifications

• 7+ years in client services or account management.
• Proven ability to build and sustain client relationships.
• Deep knowledge of social media platforms.

Responsibilities

• Oversee service standards and campaign execution.
• Manage key client relationships and nurture the client services team.
• Analyze campaign performance and provide insights.

Skills

Leadership

Communication

Analytical Skills

Problem Solving

Education

Bachelor's degree in Marketing

Bachelor's degree in Communications

Tools

ASANA

ClickUp

Job description

Join to apply for the US Client Services Director role at NewGen.

The role will be based in our New York office for 3 days per week, with the remaining 2 days working from home. Salary: $150-£175k.

We are NewGen, an award-winning team of over 100 employees with offices in New York, London, and Manchester. We’re seeking aspiring social natives to elevate the NewGen brand!

Founded by our ‘30 under 30 co-founders’ as a gaming-focused influencer marketing agency, we are now an industry-leading social agency partnering with major non-gaming brands globally to reach their audiences digitally.

We’re looking for creative, strategic, and data-driven individuals to craft award-winning campaigns that inspire continued engagement!

Our three non-negotiables are:

• Input: Participate actively, contribute ideas, and speak up. Success here requires engagement.
• Output: Focus on quality; ensure your work is portfolio-worthy.
• Together: Achieve collectively—support each other, no egos or judgments.

In the New York office,

• Our culture blends startup agility with the backing of a large agency. Our NYC HQ is a small, dynamic team within a larger group, offering the best of both worlds.
• Hybrid work model: Face time is valued, but flexibility is key. US team members are expected in the office at least 3 days a week.
• Located near Nomad, in the vibrant heart of New York.

The Role

As Client Services Director, you will oversee service standards, ensuring flawless campaign execution and exceeding client expectations. You will lead and mentor a high-performing team, fostering collaboration and results. A deep understanding of social media, influencer marketing, and translating client goals into innovative campaigns is essential.

Responsibilities include:

• Developing and implementing client service strategies.
• Managing and nurturing key client relationships.
• Leading, mentoring, and developing the client services team.
• Overseeing campaign execution, ensuring timely delivery within budget, and meeting KPIs.
• Identifying growth opportunities and contributing to new business efforts.
• Managing budgets, ensuring profitability, and overseeing time-tracking.
• Analyzing campaign performance and providing insights for optimization.
• Staying updated on social media and influencer marketing trends.

Qualifications:

• Bachelor's degree in Marketing, Communications, or related field.
• 7+ years in client services or account management, preferably in social media or influencer marketing.
• Proven ability to build and sustain client relationships.
• Leadership experience.
• Deep knowledge of social media platforms and digital marketing best practices.
• Excellent communication, presentation, and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to thrive in a fast-paced environment.
• Passion for social media and influencer marketing.

What you need to succeed:

Demonstrate experience in:

• Understanding social media landscapes and articulating platform opportunities.
• Gaming industry knowledge is advantageous.
• Engagement with creators and social media communities.

Additionally, experience in risk analysis, client management, stakeholder coordination, and familiarity with project management tools like ASANA or ClickUp are highly valued.

Our recruitment process focuses on assessing a broad range of skills to ensure a good fit for long-term collaboration. We value passionate individuals eager to grow with us.

Stages include:

• Stage One: Informal chat to learn about each other and discuss your motivations and experiences.
• Stage Two: In-depth interview focusing on your skills, problem-solving, and past achievements.
• Stage Three: A practical task and presentation to demonstrate your core competencies, including pitch and communication skills.

Successful candidates will receive detailed feedback if not progressing beyond the final stage.

Benefits include:

• 20 days holiday plus The NewGen Reset (2 additional paid weeks off).
• Paid time off for vacation, sick leave, and public holidays.
• Family leave options.
• Training and development opportunities.