Urology Triage Clinician & Care Coordinator

Paycom; Austin (TX); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Urology Austin is seeking a Triage Clinician to serve as the first clinical contact for patients, evaluating needs via phone and electronic systems, and performing delegated non-licensed tasks under supervision.

You will document thoroughly in the EMR, coordinate follow-ups, and support cross-functional teams in a hybrid, clinic-based setting. A Medical Assistant certification is required, with LVN/RN preferred, and HIPAA compliance is essential.

Qualifications

• Medical Assistant certification (AAMA, AMT, NCCT, or NHA) required.
• Minimum 2 years in ambulatory clinical care, call center, or specialty practice setting.
• Strong knowledge of medical terminology, clinical protocols, and urologic conditions.
• Excellent documentation, communication, and follow-through skills.
• HIPAA compliance knowledge.
• BLS certification required.

Responsibilities

• Answer and triage incoming calls using Patient Sync and EMR per protocols.
• Log into phone systems and be available for scheduled shifts.
• Communicate test results to patients as directed without interpretation.
• Document all patient communications in the EMR and triage system.
• Coordinate follow-up on labs, imaging, or referrals per orders.
• Schedule appointments, tests, and procedures per provider instructions.
• Provide standardized patient instructions and education.

Skills

Urology terminology

Clinical care

Phone triage

EMR systems

HIPAA compliance

Documentation

Communication

Remote work compatibility

Education

High school diploma or equivalent

LVN or RN degree (preferred)

BLS certification

Tools

Keona Health

EHR systems

Job description

Urology Austin is seeking a Triage Clinician to serve as the first clinical contact for patients, evaluating needs via phone and electronic systems, and performing delegated non-licensed tasks under supervision.

You will document thoroughly in the EMR, coordinate follow-ups, and support cross-functional teams in a hybrid, clinic-based setting. A Medical Assistant certification is required, with LVN/RN preferred, and HIPAA compliance is essential.