Urology RN: Triage & Patient Care Expert

195 Collyer Street; Providence (RI); On-site; USD 65,000 - 85,000; Full time

Job summary

Brown University Health is seeking an RN for their Triage Call Center. The position involves managing patient inquiries, offering efficient communication between patients and healthcare providers, and requires strong interpersonal skills. Applicants must possess an RN degree, ideally with urology experience, and a current RI RN license.

This full-time position operates Monday to Friday from 8 AM to 5 PM, ensuring prompt resolutions to clinical concerns while advocating for callers' needs.

Qualifications

• Minimum of two years professional nursing experience, urology experience preferred.
• RI RN License required.
• Current CPR Certification required.

Responsibilities

• Provide exceptional customer service and support to callers.
• Act as a liaison between patients and providers.
• Maintain patient records accurately in the EMR system.
• Resolve customer complaints professionally and timely.

Skills

Customer Service

Interpersonal Skills

Clinical Knowledge

Empathy

Education

RN Degree

BSN preferred

Urology Certification preferred

Job description

Brown University Health is seeking an RN for their Triage Call Center. The position involves managing patient inquiries, offering efficient communication between patients and healthcare providers, and requires strong interpersonal skills. Applicants must possess an RN degree, ideally with urology experience, and a current RI RN license.

This full-time position operates Monday to Friday from 8 AM to 5 PM, ensuring prompt resolutions to clinical concerns while advocating for callers' needs.