Urology Patient Concierge | Day Shift, Full-Time

Northwestern Memorial Healthcare; Lake Forest (IL); On-site; USD 26,000 - 37,000; Full time

Job summary

Northwestern Medicine in Lake Forest invites applicants for a Patient Service Representative-Urology. This full-time role supports patient check-in/out, insurance verification, and scheduling on a 40-hour weekly basis at the Lake Forest Hospital campus, with possible travel to the Grayslake clinic. Shifts are 7:00am-3:30pm or 7:30am-4:00pm.

The position emphasizes exceptional customer service, accurate data entry, and seamless patient flow in a busy clinic setting.

Qualifications

• High school diploma or GED required.
• 0–2 years in customer service experience.
• Healthcare experience preferred.

Responsibilities

• Greets patients and guests, confirms identity and explains visit details.
• Checks in/out patients as directed and updates records.
• Verifies demographics and insurance information; completes registration as needed.
• Collects co-pays and balances; posts payments and reconciles cash drawer daily.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Northwestern Medicine in Lake Forest invites applicants for a Patient Service Representative-Urology. This full-time role supports patient check-in/out, insurance verification, and scheduling on a 40-hour weekly basis at the Lake Forest Hospital campus, with possible travel to the Grayslake clinic. Shifts are 7:00am-3:30pm or 7:30am-4:00pm.

The position emphasizes exceptional customer service, accurate data entry, and seamless patient flow in a busy clinic setting.