Urology Liaison

Desert Oasis Healthcare; Palm Springs (CA); Hybride; USD 42 000 - 68 000; Plein temps

Résumé du poste

Desert Oasis Healthcare in Palm Springs seeks a Urology Liaison to coordinate care for members approved to local Urology providers. You will contact patients by phone, work with families and DOHC staff, and drive fully coordinated, patient-centered care plans.

The role requires 2+ years in the medical field, familiarity with medical terminology, and strong communication skills. Bilingual abilities are a plus; a hybrid telecommuting option may be available.

Qualifications

• High school diploma or equivalent; some college preferred
• Minimum 2 years in medical field (case care coordination/referral preferred)
• Familiarity with medical terminology
• Excellent telephone etiquette and interpersonal communication skills
• Detail-oriented with ability to multitask
• Bilingual preferred
• Hybrid/telecommuting potential

Responsabilités

• Coordinate high-risk Urology members with care team.
• Collaborate with physicians, pharmacists, nursing staff, social workers and home health to facilitate comprehensive care plans.
• Facilitate effective communication between patients and DOHC network.
• Assist in obtaining medical documentation and referrals to specialists and DOHC services.
• Interviews patients and families to identify barriers to care and report findings to DOHC programs.
• Organize and prioritize daily tasks to ensure timely access to care and urgent consults.
• Document and communicate problems, interventions and plans in EMR.
• Be an ambassador of DOHC with professional telephone etiquette.
• Perform other duties as assigned.

Connaissances

Medical terminology familiarity

Strong communication skills

Telephone etiquette

Detail-oriented

Bilingual (preferred)

Formation

High school diploma or equivalent

Some college education preferred

Description du poste

• Bilingual preferred

Description

The Urology Liaison will provide high level coordination to members approved to local Urology providers. This position will have telephonic contact with patients, family members and DOHC staff. The Urology Liaison will be responsible for facilitating full circle care plans focused on the patient's well being and care.

Professional Duties

• Provides coordination to high-risk Urology members.
• Responsible for coordinating certain operations including collaboration of health care team that can include physicians, pharmacists, nursing staff, social workers, home health staff and other services offered by the medical group to facilitate an effective, comprehensive and patient-centered plan.
• Be a customer service oriented individual who will facilitate effective communication between patient, their representatives and entire DOHC network.
• Assists in obtaining relevant supporting medical documentation and creating, completing, revising and submitting referrals to applicable medical specialties, provider and affiliated DOHC services (i.e. home health, palliative care, Family Hospice).
• Interviews patients and families to assist and identify potential barrier hindering patient care such as financial resources or other social determinants of health, emotional state, or adequate support system and will communicate specific findings to the appropriate DOHC programs or case management teams who will be participating in the resolution of the barriers to patient care.
• Organizes, prioritized and implements daily tasks related to the timely access of member care, facilitates and coordinates urgent consults and appointments, assists with the completion of diagnostic tests while assuring smooth transition of care.
• Document and communicate effectively problem, intervention and plan with EMR.
• Be an ambassador of DOHC and exhibits professionalism in all daily functions, uses the language of caring in all interactions and observes proper telephone etiquette.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent required (some college education preferred but not necessary)
• Minimum 2 years previous experience in the medical field (case care coordination, referral experience preferred but not required)
• Familiarity with medical terminology
• Strong computer skills required
• Must possess excellent telephone etiquette, and interpersonal communication skills with an ability to interface with the case management team, physicians, DOHC staff and outpatient providers in a pleasant and professional manner.
• Must be detail oriented and able to continually re-prioritize multiple tasks
• Bilingual preferred
• At the discretion of DOHC/FHC management, this position has the potential to be a full or hybrid telecommuting position.

Physical Demands

Type Description

• Sitting - Approximately 70% of day.
• Standing - Approximately > 15% of day.
• Walking - Approximately > 15% of day.
• Lifting - 0 - 20 lbs. (equipment, supplies) approximately >10% of day.
• Bending - Approximately >10% of day. Kneeling <20%.
• Hearing/Visual Acuity - Adequate for use with computers, telephone and/or Blackberry. Approximately 50% of day.
• Computer - Highly technical work environment. Must be able to work minimum of 6 hours a day using keyboard, mouse and monitor.
• Reaching - Above head 75 degrees approximately 25% of day.
• Hand grip dexterity - Approximately 40% of day.