URGENTLY NEEDED Contents Manager - Restoration

gpac; Rawlings (MD); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company contribution

Paid Vacation

Paid Sick Time

Paid Holidays

Opportunity to lead and grow a multi‑a

Job summary

gpac is seeking an experienced Contents Restoration Manager to oversee and organize fire contents cleaning, mitigation, and related restoration projects across four locations. This leadership role focuses on building a skilled team and ensuring projects are completed on time and to high standards.

The ideal candidate has extensive contents restoration and mitigation experience, leadership abilities, and proficiency with Xactimate. IICRC certifications are highly preferred.

Qualifications

• 5+ years of mitigation/restoration experience preferred; candidates with less experience but strong leadership and contents experience will be considered.
• Strong knowledge of contents restoration, fire damage, and mitigation processes.
• Proficiency with Xactimate required; Symbility experience is a plus.
• Strong computer and organizational skills.
• Strong time-management skills and ability to manage multiple projects simultaneously.
• IICRC certifications highly preferred.

Responsibilities

• Oversee and coordinate fire contents cleaning, contents restoration, and related mitigation projects across four locations.
• Assign projects to Lead Technicians and oversee their progress to ensure timely, efficient completion.
• Monitor project performance, workflow, quality, and productivity.
• Mentor, train, and manage all active employees within the Contents Department.
• Provide leadership and support to Lead Technicians and field personnel.
• Identify opportunities to improve processes, efficiency, and profitability.
• Work closely with the Director of Operations and Management Team to address operational challenges and opportunities.
• Help ensure accurate documentation, estimating, and project records.
• Maintain strong communication with customers, insurance professionals, vendors, subcontractors, and internal teams.
• Ensure work is performed in accordance with company standards and industry best practices.

Skills

Leadership

Contents restoration

Mitigation

Time management

Communication

Mentoring / training

Tools

Xactimate

Symbility

Job description

Contents Restoration Manager

We are seeking an experienced Contents Restoration Manager to oversee and organize fire contents cleaning, mitigation, and related restoration projects across four locations. This is a hands‑on leadership position responsible for managing project workflow, developing technicians, and ensuring projects are completed efficiently, on time, and to a high standard.

The ideal candidate is an experienced restoration professional who understands the complexities of contents restoration and mitigation and has the leadership skills to build a strong, accountable team.

Key Responsibilities

• Oversee and coordinate fire contents cleaning, contents restoration, and related mitigation projects across four locations.
• Assign projects to Lead Technicians and oversee their progress to ensure timely, efficient completion.
• Monitor project performance, workflow, quality, and productivity.
• Mentor, train, and manage all active employees within the Contents Department.
• Provide leadership and support to Lead Technicians and field personnel.
• Identify opportunities to improve processes, efficiency, and profitability.
• Work closely with the Director of Operations and Management Team to address operational challenges and opportunities.
• Help ensure accurate documentation, estimating, and project records.
• Maintain strong communication with customers, insurance professionals, vendors, subcontractors, and internal teams.
• Ensure work is performed in accordance with company standards and industry best practices.

Required Qualifications

• 5+ years of mitigation/restoration experience preferred; candidates with less experience but strong leadership and contents experience will be considered.
• Strong knowledge of contents restoration, fire damage, and mitigation processes.
• Proficiency with Xactimate required; Symbility experience is a plus.
• Strong computer and organizational skills.
• Strong time-management skills and ability to manage multiple projects simultaneously.
• IICRC certifications highly preferred.

What We Offer

• $70,000-$80,000 base salary + commission
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with company contribution
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Opportunity to lead and grow a multi-location Contents Department

Why This Role?

This is an excellent opportunity for a restoration professional who is ready to take the next step into department-level leadership. You'll have the opportunity to directly influence team performance, operational efficiency, profitability, and the continued growth of the Contents Department across multiple locations.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.