Urgently Hiring Outbound Pharmacy Technician
Actalent
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Benefits offered by this job
Job summary
Actalent is seeking a Patient Care Coordinator in Elk Grove Village, IL to support patients through their treatment journey by coordinating medication deliveries and managing refill requests. You will work with pharmacists, nurses, and providers to ensure timely, accurate orders and compassionate service.
Hybrid role with onsite and remote days. The position requires an Illinois Pharmacy Technician License, an active National Certification, and at least 1 year of pharmacy experience, plus
Qualifications
- Active Illinois Pharmacy Technician License required.
- Active National Technician Certification.
- Minimum 1 year pharmacy experience.
- High School diploma or equivalent.
- Experience in specialty pharmacy, patient access, or call center.
- Exposure to EHR/pharmacy systems and order workflows.
Responsibilities
- Initiate outbound calls to patients and caregivers to schedule medication deliveries and verify supply needs.
- Build and maintain strong patient relationships with compassionate, responsive service.
- Support medication adherence by monitoring refill schedules and gaps.
- Document and escalate patient-reported side effects or concerns to clinical teams.
- Verify insurance benefits, coverage, and payment options to facilitate orders.
- Coordinate with pharmacists, nurses, and providers to address patient needs promptly.
- Enter, process, and manage new prescription orders and refills in multiple systems.
- Maintain accurate patient records and perform data entry throughout fulfillment.
- Track order statuses, shipment details, and delivery confirmations.
- Ensure orders are processed accurately within service-level timeframes.
- Onsite: pick, package, and prepare medications and supplies for shipment.
Skills
Education
Tools
Job description
The Patient Care Coordinator plays a vital role in supporting patients throughout their treatment journey by coordinating medication deliveries, managing refill requests, and ensuring patients have the supplies needed for therapy. This position proactively engages with patients and caregivers, processes orders, maintains accurate documentation, and collaborates closely with pharmacists, nurses, providers, and internal teams to deliver exceptional patient care and service.
The Patient Care Coordinator plays a vital role in supporting patients throughout their treatment journey by coordinating medication deliveries, managing refill requests, and ensuring patients have the supplies needed for therapy. This position proactively engages with patients and caregivers, processes orders, maintains accurate documentation, and collaborates closely with pharmacists, nurses, providers, and internal teams to deliver exceptional patient care and service.
- Initiate outbound calls to patients and caregivers to schedule medication deliveries and verify supply needs.
- Build and maintain strong patient relationships by providing compassionate, responsive, and professional customer service.
- Support medication adherence efforts by monitoring refill schedules and identifying potential gaps in therapy.
- Document and elevate patient-reported side effects, concerns, or adverse reactions to the appropriate clinical team.
- Verify insurance benefits, coverage, and payment options to facilitate order processing.
- Coordinate with pharmacists, nurses, and healthcare providers to ensure patient needs are addressed in a timely manner.
- Enter, process, and manage new prescription orders and refill requests within multiple workflow systems.
- Maintain accurate patient records and perform data entry throughout the entire order fulfillment process.
- Track and update order statuses, shipment information, and delivery confirmations.
- Ensure all patient orders are processed accurately and within established service-level timeframes.
- Pick, package, and prepare medications and medical supplies for shipment when working onsite.
- Active Illinois Pharmacy Technician License, required.
- Active National Technician Certification.
- Minimum 1 year working experience in pharmacy.
- High School diploma or equivalent, required.
- Experience in specialty pharmacy, patient access, or call center supporting medications.
- Exposure to EHR/pharmacy systems and end-to-end order workflows.
- Previous Specialty Pharmacy experience, preferred.
- Bilingual.
- Previous call center experience.
This is a hybrid role with a training/onboarding schedule from Monday to Friday, 8:30 am to 5 pm. Training will be onsite for a minimum of 2-4 weeks before transitioning into a hybrid schedule. After training, outbound positions hours depend on the therapy assigned, with most starting between 8:30 am and 9:30 am. The role involves working onsite in Elk Grove Village for 2 days and remotely for 3 days. Remote days can be revoked if performance standards are not met.
Phone Number: 689 214 5027
Email Id: zos@actalentservices .com
This is a Contract to Hire position based out of Elk Grove Village, IL.
The pay range for this position is $23.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave).
This is a Contract to Hire position based out of Elk Grove Village, IL.
This position is anticipated to close on Oct 30, 2026.
This is a hybrid position in Elk Grove Village,IL.
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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