Urgent GP Out-of-Hours Operations Controller

NHS Ayrshire & Arran; Town of Caledonia (WI); Sur place; USD 28 000 - 37 000; Plein temps

Avantages offerts par ce poste

Annual leave 27 days

NHS Pension

Car benefit scheme

Study bursaries

E-learning

Holiday pay

Staff discounts

Counselling services

Résumé du poste

NHS Greater Glasgow & Clyde (NHSGGC) invites applications for a Band 3 Controller within the GP Out of Hours Service. You will coordinate operations, monitor patient flow and manage referrals from NHS 24 to ensure safe, efficient care across the region.

You will liaise with Home Visiting Clinicians, NHS 24, ambulance services, and other partners, ensuring staffing and resources meet demand, while working within agreed procedures and escalation paths.

Qualifications

• Good geographical knowledge of the Greater Glasgow & Clyde area.
• Excellent IT skills, including Microsoft Office.
• Excellent written and verbal communication skills.
• Strong interpersonal, planning and organisational skills.
• Excellent negotiation skills.
• Ability to meet deadlines and manage competing priorities.
• Ability to work independently and as part of a team.
• Calm and effective under pressure.

Responsabilités

• Provide operational coordination to ensure safe delivery of the GP Out of Hours Service.
• Monitor workload and patient flow across the service.
• Record and process patient information from partner organisations.
• Coordinate home visit and patient transport requests and allocate work.
• Liaise with NHS 24, ambulance service, district nurses, police, social work and pharmacists.
• Escalate issues to On-Call Manager as required.

Connaissances

Geographical knowledge

IT skills

Microsoft Office

Written communication

Verbal communication

Interpersonal skills

Planning

Organisational skills

Negotiation

Deadline management

Decision making

Teamwork

Calm under pressure

Driving licence

Outils

Adastra

Description du poste

NHS Greater Glasgow & Clyde (NHSGGC) invites applications for a Band 3 Controller within the GP Out of Hours Service. You will coordinate operations, monitor patient flow and manage referrals from NHS 24 to ensure safe, efficient care across the region.

You will liaise with Home Visiting Clinicians, NHS 24, ambulance services, and other partners, ensuring staffing and resources meet demand, while working within agreed procedures and escalation paths.