Receptionist/Administrator - Specialist Children's Services

NHS Ayrshire & Arran; Pennsylvania; On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Annual leave 27+ days

NHS Pension Scheme

Cycle to Work Scheme

Study bursaries

Flexible working

Employee assistance programme

NHS discounts

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) is seeking a motivated Receptionist/Administrator to join the Renfrewshire Specialist Children’s Services Administration Team at the Aranthrue Centre, Renfrew. You will provide essential administrative and reception support to services for children, young people and families, maintaining a professional and confidential approach.

The role involves managing enquiries, appointment scheduling, records management and cross-cover across the team.

Qualifications

• Competence in Microsoft Office and standard computer packages (ECDL or equivalent).
• Experience in an office/administrative environment.
• Good verbal and written communication with strong English.
• Ability to maintain accurate records and handle confidential information.

Responsibilities

• Provide comprehensive administrative and reception support to Specialist Children’s Services.
• Manage telephone and face-to-face enquiries and provide reception cover.
• Arrange and amend appointments using electronic patient systems and produce correspondence/reports.
• Maintain clinical and administrative records and manage mail/email inboxes.
• Support data entry, procurement requests and office supplies; cross-cover with the wider team.

Skills

Microsoft Office

Verbal & written communication

Organization & time management

Customer service

Education

ECDL

Tools

Electronic patient systems

Office equipment & admin systems

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

THE ROLE

An exciting opportunity has arisen for a motivated and organised Receptionist/Administrator to join the Renfrewshire Specialist Children’s Services Administration Team, based within the Aranthrue Centre, Renfrew. The post provides essential administrative, clerical and reception support to Specialist Children’s Services, helping to ensure the efficient delivery of services for children, young people and families. Working as part of the community administration team, the successful candidate will support clinical services through a range of administrative functions, whilst maintaining a professional, confidential and customer-focused approach at all times.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

DURATION, LOCATION, AND WORKING PATTERN

Permanent Role - 36 Hours

Aranthrue Centre

Monday - Friday (09.00 - 17.00)

KEY RESPONSIBILITIES

The post holder will provide comprehensive administrative and reception support to Specialist Children’s Services, acting as a key point of contact for patients, families, members of the public, schools, partner agencies and healthcare colleagues. Responsibilities include managing telephone and face-to-face enquiries, providing reception cover, arranging and amending appointments using electronic patient systems, producing correspondence and reports, maintaining accurate clinical and administrative records, managing mail and email inboxes, supporting records management processes, undertaking data entry and document production, processing procurement requests, monitoring office supplies, and providing cross-cover across the wider administration team. The role also requires adherence to data protection and information governance requirements, supporting complaints and feedback processes, maintaining health and safety standards, and contributing to the smooth and efficient operation of Specialist Children’s Services.

KNOWLEDGE, TRAINING, QUALIFICATIONS AND/OR EXPERIENCE REQUIRED TO DO THE JOB

• Competence in the use of Microsoft Office and standard computer packages, evidenced through experience or formal qualification (e.g. ECDL).
• Knowledge and experience of working within an office or administrative environment.
• Experience of operating office equipment and administrative systems.
• Good verbal and written communication skills with a strong command of English.
• Ability to maintain accurate records and manage confidential information appropriately.
• Understanding of customer service principles and dealing professionally with service users and colleagues.
• Strong organisational and time management skills with the ability to prioritise competing demands.
• Excellent attention to detail.
• Ability to work effectively as part of a team.
• Flexible, motivated and enthusiastic approach to work.
• Previous administrative or reception experience within a healthcare, social care or customer-facing environment is desirable.
• Full induction and orientation programme provided, including service-specific training completed within the first four weeks of employment.
• Ongoing support and development opportunities available through the service and organisational learning programmes.

WHAT WE OFFER

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

This post may require a satisfactory PVG Scheme record check.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.