GP Out-of-Hours Operations Controller

NHS Scotland; Town of Caledonia (WI); Sur place; USD 34 000 - 42 000; Plein temps

Avantages offerts par ce poste

27 days annual leave

NHS Pension Scheme

Salary Sacrifice Car Benefit Scheme

Learning and development opportunities

Enhanced pay for public holidays

NHS discounts

Employee support and counselling

Résumé du poste

NHS Greater Glasgow & Clyde (NHSGGC)GP Out of Hours Service is seeking a Band 3 Controller to join the fast-paced operational team. You will coordinate patient flow, monitor referrals from NHS 24 and allocate work to Out of Hours staff to ensure safe service delivery.

The role requires strong IT and communication skills, the ability to work under pressure, and a calm, decisive approach. Various permanent shifts are available, including evenings and weekends, at Caledonia House.

Qualifications

• Good geographical knowledge of the Greater Glasgow & Clyde area.
• Excellent IT skills, including proficiency in Microsoft Office packages.
• Excellent written and verbal communication skills.
• Strong interpersonal, planning and organisational skills.
• Excellent negotiation skills.
• Ability to meet deadlines, manage competing priorities and work to varying timescales.
• Strong problem-solving skills.
• Ability to work independently, make informed decisions and contribute effectively as part of a team.
• Ability to remain calm and effective under pressure.
• Desirable: Previous experience in busy operational/ control room environments.
• Desirable: NHS policies and procedures knowledge.
• Desirable: Full UK driving licence.
• Desirable: Experience using Adastra.

Responsabilités

• Provide operational coordination to ensure safe and effective delivery of the GP Out of Hours Service.
• Monitor workload and patient flow using the Adastra Patient Management System.
• Liaise with NHS 24, Scottish Ambulance Service, District Nurses, Police Scotland, Social Work and Community Pharmacists.
• Coordinate home visit and patient transport requests, allocating work to the most appropriate team member.
• Elevate concerns to the On-Call Manager as required.

Connaissances

Geographical knowledge

IT skills

Written and verbal communication

Interpersonal skills

Planning and organizational skills

Negotiation

Deadline management

Problem-solving

Independence and decision making

Calm under pressure

Outils

Adastra Patient Management System

Microsoft Office

Description du poste

NHS Greater Glasgow & Clyde (NHSGGC)GP Out of Hours Service is seeking a Band 3 Controller to join the fast-paced operational team. You will coordinate patient flow, monitor referrals from NHS 24 and allocate work to Out of Hours staff to ensure safe service delivery.

The role requires strong IT and communication skills, the ability to work under pressure, and a calm, decisive approach. Various permanent shifts are available, including evenings and weekends, at Caledonia House.