Executive Lead, Unscheduled Care & Interface

NHS Scotland; Russell (MO); On-site; USD 100,000 - 134,000; Full time

Job summary

NHS Greater Glasgow and Clyde is seeking a Deputy Director of Unscheduled Care and Interface to lead the Command Centre and oversee real-time operational delivery across acute and community services.

The role requires a proven track record in urgent care leadership, strategic planning and cross-system partnership working to improve patient flow, access and experience. A master’s level qualification or equivalent is expected.

Qualifications

• Significant senior management experience within a NHS or comparable healthcare system.
• Experience leading urgent or unscheduled care, hospital operations, patient flow or complex service delivery.
• Proven ability to deliver measurable improvements in operational performance, access, quality and patient experience.
• Strong strategic thinking and analytical skills for decision-making under pressure.
• Experience leading multidisciplinary teams and influencing across organisational boundaries.
• Track record of successful partnership working across acute, community and primary care services.
• Strong financial, workforce, governance and performance management experience.
• Inclusive and compassionate leadership focusing on staff development and wellbeing.

Responsibilities

• Provide senior operational leadership for the NHSGGC Command Centre and Interface function, ensuring effective coordination across the unscheduled care system.
• Lead the development and implementation of a new operating model with clear processes for oversight, escalation and accountability.
• Drive improvements in patient flow, access, capacity utilisation, admission avoidance and timely discharge.
• Collaborate with acute sectors, HSCPs and partner organisations to improve pathways and reduce delays.
• Develop an intelligence-led approach using dashboards and data to inform decisions.
• Lead improvement programmes and development of virtual hospital and hospital-at-home services.
• Ensure governance, risk management, performance reporting and financial management within the portfolio.
• Lead, motivate and develop teams fostering inclusion, collaboration and continuous improvement.
• Support winter planning, surge management and organisational resilience.
• Deputise for the Director within the delegated portfolio.

Skills

Senior leadership

Operational leadership

Healthcare management

Strategic planning

Partnership working

Performance improvement

Governance & risk management

Financial management

People development

Education

Master's degree or equivalent

Job description

NHS Greater Glasgow and Clyde is seeking a Deputy Director of Unscheduled Care and Interface to lead the Command Centre and oversee real-time operational delivery across acute and community services.

The role requires a proven track record in urgent care leadership, strategic planning and cross-system partnership working to improve patient flow, access and experience. A master’s level qualification or equivalent is expected.