Urgent Care Vet Shift Lead — Lead, Care & Operations

UrgentVet-Hoover; Hoover (AL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Care Plan

401k Match

Generous PTO

Parental Leave

Disability options

Discounted Vet Care

Scrub allowance

Tuition assistance

Tuition reimbursement

Job summary

UrgentVet Hospitals in Hoover, AL is seeking a Full-Time Shift Lead to provide leadership for veterinary staff, deliver high-quality patient care, and ensure smooth daily operations in a fast-paced urgent care clinic.

You will supervise paraprofessional staff, coordinate client services, manage scheduling, and collaborate with the Practice Manager and Lead DVM to support hospital goals while maintaining safety and compassionate care.

Qualifications

• Two years of experience in healthcare, veterinary profession, or service-type industry.
• Medical background with medical terminology training.
• Associate degree or veterinary technician certification/licensure preferred.
• Six months of prior experience in a management position strongly preferred.
• Animal handling experience including patient restraint, sample collection, and monitoring.
• Clinical skills including phlebotomy, catheter placement, laboratory analysis, and drug calculation.

Responsibilities

• Direct, plan, coordinate, and perform duties of a Senior Veterinary Assistant or Veterinary Technician (if applicable) and provide operational support across all shifts.
• Provide consistent leadership during each shift to support clients, coordinate paraprofessional staff, and to steward hospital leadership goals by maximizing productivity and profitability.
• Direct, plan, coordinate, and perform a variety of duties concerned with animal health and client education to ensure consistent, efficient, quality care.
• Partner with the Practice Manager and Lead DVM to ensure effective communication with clients, hospital team members, Field Leadership, and AVG/UV Support Center departments.
• Assign cases to veterinary assistants and ensure clarity of responsibilities and identifying and resolving bottlenecks in medical operations.
• Assist with client resolution decisions, invoice adjustments, and client experience exceptions.
• Training and mentoring new paraprofessional staff.
• Addressing broken equipment issues and assist in inventory management.
• Performing other duties as assigned.
• Must be able to lift 40 lbs.
• This position requires regular on-site presence as an essential function of the role.

Skills

Healthcare experience

Management experience

Animal handling

Clinical skills

Phlebotomy

Education

Associate degree or Vet Tech certification/licensure

Job description

UrgentVet Hospitals in Hoover, AL is seeking a Full-Time Shift Lead to provide leadership for veterinary staff, deliver high-quality patient care, and ensure smooth daily operations in a fast-paced urgent care clinic.

You will supervise paraprofessional staff, coordinate client services, manage scheduling, and collaborate with the Practice Manager and Lead DVM to support hospital goals while maintaining safety and compassionate care.