Urgent Care Technician

Duly Health and Care; Schaumburg (IL); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Comprehensive medical benefits

Dental and vision benefits

Mental health benefit

401(k) match

PTO 40 hours

Parental leave

Job summary

Duly Health and Care is seeking an Urgent Care Tech for the Schaumburg center. You will deliver urgent care to ICC and Express Care patients, working with RN, PA/NP, or physician to ensure timely, high-quality care.

Requires EMT-Paramedic certification, CPR, ACLS, PALS, and 2+ years in an acute care setting. Typical duties include venipuncture, IV starts, vitals, wound care, and specimen collection, with EPIC documentation and shift coverage across clinic hours.

Qualifications

• High school diploma or GED is required.
• EMT-Paramedic certification with CPR, ACLS, and PALS is required.
• Experience in acute care settings (ER/ICC/urgent care) is required.
• Experience starting IVs, drawing blood, and injections is needed.
• Phlebotomy certification may be required within 6 months.

Responsibilities

• Triage and treat ICC/Express Care patients under RN/PA/MD direction.
• Support nursing/medical staff; improve patient comfort and care delivery.
• Perform venipuncture, IV insertion/removal, vital signs, and wound care.
• Draw blood, collect specimens, and assist with specimen handling.
• Assist with suturing, dressings, splints, and post-procedure care.
• Document care in EPIC and maintain patient records.
• Manage supply inventory and restock patient care areas.

Skills

EMT-Paramedic Certification

CPR

ACLS

PALS

ITLS

IV starts

Blood draws

Phlebotomy

Acute care experience

Education

High School diploma or GED

Tools

EPIC

Job description

If you are a current Duly/SBC/QMG employee, please apply through the Internal Career Site.At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.Benefits:• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.• Access to a mental health benefit at no cost.• Employer provided life and disability insurance.• $5,250 Tuition Reimbursement per year.• Immediate 401(k) match.• 40 hours paid volunteer time off.• A culture committed to community engagement and social impact.• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.Urgent Care Tech- SchaumburgImmediate Care CenterFull TimeClinic Hours: Monday through Friday 8am-8pm, Saturdays and Sundays 9am-4pmTravel to other locations as neededResponsibilitiesThe Urgent Care Tech will primarily be assigned to deliver urgent care to ICC and Express Care patients. As such, the incumbent must be experienced in working with high acuity patients in a fast-paced medical environment. Supports nursing and medical staff with the care of Immediate/Express Care patients under the direction of a Registered Nurse, Physician Assistant/Nurse Practitioner, or Physician. By providing this vital support to patients and medical staff, Patient Care Technicians streamline the delivery of medical care and improve the patient's overall comfort, experience, and care outcomes at the ICC and Express Care locations.The Urgent Care Tech provides direct care to assigned patients, partnering with the RN on duty to coordinate care. Under the direction of a licensed practitioner and according to established procedures performs patient care tasks and procedures as needed to ensure care, comfort, and safety of patients. Effectively explains and performs assigned procedures such as venipuncture, IV insertion and removal, vital signs, etc.Receive and triage patients in the ICC or Express care assessing and evaluating the urgency of the patient symptoms and need for medical attention. Will determine if patient need can be addressed at ICC or transferred to higher acuity facility.Completes patient rounds and responds to phone, nurse and physician requests to ensure that patient and family needs are met in a timely mannerPerforms delivery of patient care; draws blood, starts IVs, may administer prescribed injections, assist with ambulation and transfer, specimen collection for urine, sputum, feces and phlebotomy; acquisition of 12-lead EKG's; assisting patients with personal care needs, documentation of clinical tests results; completion of all daily/weekly/monthly checklists; performance of wound asepsis.Performs assigned procedures and communicated with patients regarding the process. (e.g. wound care and dressing changes, Intravenous insertion, blood draws and removal, and specimen collection).Application of orthopedic splints, and temporary casting and educating patients on proper crutch/walker/cane usage.Assists Physicians/Mid-level providers with suturing, simple dressings, wound cleansing, post molds set up, and other procedural set ups as directed.Responds to call lights and assist with activities of daily livingPatient quality improvement and documentation of treatmentParticipation in quality improvement and sustainability activitiesCompletes and documents patient care activities including: triage assessments into EPIC, ADL, vital signs, weights, and procedure/treatments that were performedMaintains inventory and department cleanlinessMonitors, requests, and re-stocks patient rooms, storage, service areas, and/or Triage with supplies, ensuring adequate levels are maintainedRequests and stores approved supplies and linens according to established proceduresChecks assigned daily carts and signs off. Empties and/or replace waste receptacles/needle binsQualificationsHigh School diploma or GED equivalentEMT-Paramedic Certification requiredCPR Certification, Advanced Cardiac Life Support (ACLS) and Pediatric Advanced Life Support (PALS) requiredInternational Trauma Life Support (ITLS) certifications a plusMinimum of 2 years of work experience in an acute care environment is required. Acute care environment includes Emergency Room, Immediate Care Center, or Ambulance.At least 1-2 years of experience starting IVs, drawing blood, and administering injections.May be required to complete Phlebotomy certification within 6 months of employment.The compensation for this role includes a base pay range of $21.43-23.63 for a Medical Assistant; Certified or Registered Medical Assistant the base pay range is $22.97-24.57; EMT-P's is $20.59-30.89/hour with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.Artificial Intelligence DisclosureArtificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.