Urgent Care Site Supervisor - People & Process Champion

Summit Health Management; Cutchogue (NY); On-site; USD 63,039,000 - 71,635,000; Full time

Job summary

VillageMD is seeking an Office Supervisor for an urgent care location to oversee administrative, financial, and operational functions from arrival to departure. You will manage the site’s performance, staff, and patient flow, working closely with the Practice Manager.

Responsibilities include scheduling non-providers, ordering supplies, opening/closing the site, coaching staff, ensuring HIPAA compliance, and delivering a patient-centric experience in a fast-paced environment.

Qualifications

• High School Diploma or GED required; bachelor’s preferred.
• Minimum 1 year supervising or managing experience.
• Excellent communication and patient-facing skills.
• Bilingual language skills preferred depending on site.
• Basic Life Support (BLS) certification required.
• Strong computer skills (Microsoft Office).

Responsibilities

• Oversee day-to-day site operations and patient flow.
• Manage schedule for non-providers.
• Order medical supplies, vaccinations, and office supplies.
• Open and close the site as required.
• Support Practice Manager with administrative tasks.
• Coach and develop staff; manage performance issues.
• Ensure HIPAA compliance and patient confidentiality.
• Collaborate with providers to support care delivery.

Skills

Multitasking

Communication skills

Bilingual language skills

Team leadership

Education

High School Diploma or GED

Bachelor’s degree in management or related field preferred

Basic Life Support (BLS) certification

Tools

Microsoft Office

Job description

VillageMD is seeking an Office Supervisor for an urgent care location to oversee administrative, financial, and operational functions from arrival to departure. You will manage the site’s performance, staff, and patient flow, working closely with the Practice Manager.

Responsibilities include scheduling non-providers, ordering supplies, opening/closing the site, coaching staff, ensuring HIPAA compliance, and delivering a patient-centric experience in a fast-paced environment.