Urgent Care Front Office Rep

Banner Health; United States; In loco; USD 32.000 - 52.000; Tempo pieno

Descrizione del lavoro

Banner Health is seeking a Front Office Representative in Phoenix, AZ. You will be the first contact for patients and visitors, coordinating scheduling, coordinating referrals, and supporting clinicians with exams and procedures.

You will float across Banner Urgent Care sites within Zone 9, ensuring smooth patient flow and exceptional service. Responsibilities include performing vital signs, assisting with exams, phlebotomy, EKGs, and maintaining accurate records for billing and care

Competenze

• High school diploma or GED required.
• Completion of Banner-approved medical assistant training program.

Mansioni

• Prepare patients for exams by taking vital signs and documenting symptoms.
• Assist clinicians with in-office exams and procedures including phlebotomy, EKGs, and basic tests.
• Coordinate patient care including referrals, authorizations, and scheduling.

Conoscenze

Patient interaction

Clinical support

Phlebotomy

EKG

Medical terminology

Team collaboration

Formazione

High school diploma/GED

Medical assistant training program

Strumenti

EKG machine

Medical office equipment

Phlebotomy supplies

Descrizione del lavoro

Primary City/State: Phoenix, Arizona

Department Name: Bell-Urg Care

Work Shift: Varied

Job Category: Clinical Care

Great careers start with great training. The people of Banner Health are focused on delivering excellent care to our patients. In return, we are committed to excellence in personal development for all our team members.

As a Front Office Representative, you are the first point of contact as patients and visitors approach the front desk. You'll work collectively with a dedicated group of healthcare professionals to ensure patients have a positive experience. You have the opportunity to build great rapport with employees as you travel throughout the Banner Urgent Care facilities, floating throughout the clinics in Zone 6 .

Location: Banner Health Urgent Care -Zone 9

Schedule: Full-time position working three (3) 12-hour shifts per week. This is a variable schedule and is not a Monday-Friday position. Team members must be available to work any day of the week, including weekends, holidays, and rotating shifts as business needs require. By applying, candidates acknowledge they can meet these scheduling requirements.

Discover the difference at Banner Urgent Care. With hours from 8 a.m. to 9 p.m., you'll help care for patients in need of immediate medical attention. With minimal wait times, affordable service and multiple locations, Banner Urgent Care is a smart, sensible choice for patients and another great employment option at Banner Health.

POSITION SUMMARY

This position is responsible for assisting clinicians and nursing staff in providing medical care, as well as, implementing and evaluating direct patient care. This position utilizes specialized knowledge, judgment and skills to provide an excellent patient experience.

CORE FUNCTIONS

• 1. Prepares patient for exam and treatment by taking and recording vital signs, symptoms and other necessary measurements and recording chief complaint; documents pain scores as appropriate. Reports condition of patient which may be indicative of change in the patient's condition to the clinician.
• 2. Assists providers with exams and minor in-office procedures which could include taking patients' blood pressure, documenting respiration and heart rate/pulse, taking temperature, as well as performing phlebotomy, ear irrigation and EKG's. Acts as chaperone as needed. Uses universal blood and body fluid precautions at all times and personal protective equipment as needed. Responsible for prioritization of patient flow through clinical process.
• 3. Coordinates and manages patient care including pre-certifications, referrals, authorizations, prescriptions and scheduling of patients for clinic, hospital and other ancillary medical treatments and tests. Responsible for communicating test results to patient. Acts as a resource to clinician in order to provide optimal patient care. May administer medications in accordance with established policies and procedures or as directed.
• 4. Provides clerical support with patient/client notifications and documentation to include but not limited to complete medical records including labs, authorizations, X-Rays, hospital records and any previous care pertaining to each patient visit. Provides complete and accurate information necessary for billing related to the patient encounter in a timely fashion.
• 5. Maintains a clean, functional environment including cleaning and disinfection of equipment, exam rooms and storage areas. Disinfects equipment and instruments using appropriate solutions following sterilization procedures. Follows manufacturer's recommendations and OSHA guidelines in handling of hazardous substances. Performs basic maintenance of equipment and coordinates needed maintenance for prompt repairs.
• 6. Orders supplies as directed, stocks patient care areas. Medication ordering and tasks related to all medications (e.g. expired medications/equipment and recalls).
• 7. Develops and maintains effective communication mechanism with all external and internal customers. Exemplifies service orientation and the team concept in all contacts.
• 8. This position will complete all necessary on-boarding/orientation activities, including simulation training, as needed or directed.
• 9. This position works under the direct supervision of the providers. This position interacts with all levels of staff in a variety of departments, physicians, patients, families and external contacts, such as employees of other health care institutions, community providers and agencies, concerning the health care of the patient. Also interacts with physician's offices in order to report, ask for or clarify information. Prioritizes data from multiple sources to provide support for the response of the patient and family to changes in health status.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge. Completion of a Banner approved medical assistant training program that also meets state defined regulations.

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