Front Office Rep

Banner Health; United States; On-site; USD 25,000 - 38,000; Full time

Job summary

Banner Urgent Care is hiring a Front Office Representative in Loveland, Colorado. You will be the first contact for patients, coordinating visits from check-in to check-out, handling scheduling, insurance verification, copays, and demographics.

The role requires strong multi-tasking, data entry, and phone skills; 30 wpm typing; prior medical office experience preferred. Working shifts include weekends with varied days.

Qualifications

• High school diploma or GED required.
• Ability to multi-task between high call volume, multiple computer systems and interruptions.
• Must type a minimum of 30 wpm and perform data entry.
• Six months experience in a medical office and/or hospital setting preferred.
• Bi-lingual in Spanish preferred.

Responsibilities

• Handle incoming calls from internal and external lines and route to clinical staff; document messages and maintain complete medical records.
• Verify patient demographics and insurance; collect copays and selfs; assist with scheduling and referrals.
• Schedule and manage appointments, tests, surgeries; provide prep instructions when required.
• Prints schedules, superbills, labels and forms; file charts and transcription notes; support physicians as needed.
• Reconcile tickets with schedule, ensure codes and diagnoses are complete; forward to billing.
• Escort patients to exam rooms, take vitals and patient history; assist with treatment if needed.
• Perform daily duties with minimal supervision and resolve minor patient grievances; understand referral and authorization processes.

Skills

Multi-tasking

Typing 30 wpm

Data entry

Phone etiquette

Bilingual in Spanish (preferred)

Education

High school diploma/GED

Tools

EMR systems

Job description

Primary City/State:

Loveland, Colorado

Department Name:

Skyline Urgent Care-Urg Care

Work Shift:

Varied

Job Category:

Administrative Services

Great careers start with great training. The people of Banner Health are focused on delivering excellent care to our patients. In return, we are committed to excellence in personal development for all our team members.

As a Front Office Representative, you are the first point of contact as patients and visitors approach the front desk. You’ll work collectively with a dedicated group of healthcare professionals to ensure patients have a positive experience.

Shift: 3 days per week, 7:15a.-7:30pm.

Must have full availability to work any day of the week, including weekends.

Discover the difference at Banner Urgent Care. With hours from 8 a.m. to 8 p.m. in AZ and 7:30 a.m. to 7:30 p.m. in CO, you’ll help care for patients in need of immediate medical attention. A sprained ankle from a basketball game. A nagging cough that won’t go away. Whatever they’re looking to treat, Banner Urgent Care is ready to help. With minimal wait times, affordable service and ultimate flexibility, Banner Urgent Care is a smart, sensible choice for patients and another great employment option at Banner Health.

POSITION SUMMARY

This position serves as the first point of contact between patients and the facility. Coordinates and guides patient visit from check-in to check-out. Performs various functions including, scheduling, insurance verification, collecting co-pays, and gathering patient demographic information. Answers and routes phone calls and completes daily paperwork and necessary reports.

CORE FUNCTIONS

1. Receives all incoming calls from both internal and external lines. Documents messages and routes to appropriate clinical staff. Transfers calls as necessary. Ensures documentation in medical record is complete including lab and test results. Assists in facilitating requests for patient medical records.

2. Receives patient in applicable systems, confirms patient demographics and insurance information and performs insurance verification when required. May be required to calculate and collect copays, deductibles, and self-pay. Totals charges on patient’s super-bill at check-out. Coordinates transportation to care centers and residential homes as requested by patients or physicians.

3. Schedules, re-schedules patient’s office appointments, follow-up appointments, diagnostic tests, surgeries and may provide patient with preparation instructions for exams, tests, or surgeries when required. Confirms patient appointments for the following day. May prepare patient referrals to specialty care.

4. Prints physician schedules, superbills, labels and other applicable forms in preparation for next business day. Pulls and files patient charts and prepares new patient charts as needed. Prints and files transcription notes. Provides administrative support for Physicians as needed.

5. Reconciles charge tickets to each day’s schedule, identifies incomplete tickets, missing charge codes or missing diagnosis and notifies clinical staff. Forwards completed tickets and/or billing package to the business office or billing company.

6. Escorts patients back to the patient exam rooms, takes vitals and patient history, may assist with patient treatment, if required by the assigned facility.

7. Expected to perform daily work duties with minimal supervision based on training and policies provided. Additional guidance available as needed for new or unusual tasks. Required to resolve minor patient grievances. Required to have working knowledge of referral and authorization processes. Must navigate a variety of separate computer programs at any given time and handle multiple demands on time. Internal customers include all patients, staff and clinic providers. External customers include non-clinic providers and facilities.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Requires a demonstrated ability to multi-task between heavy phone volume, multiple computer systems and frequent interruptions. Must have the ability to handle ongoing face-to-face contact with patients and staff while functioning in a busy medical office environment.

Must be able to type a minimum of 30 wpm and perform data entry.

PREFERRED QUALIFICATIONS

Six months experience working in a medical office and/or hospital setting preferred. Working knowledge of medical terminology is preferred. Previous experience working with electronic medical records and insurance is preferred. Bi-lingual in Spanish is preferred.

Additional related education and/or experience preferred.

Estimated Pay Range:

$18.38 - $27.56 / hourBanner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting.This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.

Anticipated Closing Window (actual close date may be sooner):

2027-02-19

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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