Urgent Care Front Desk Specialist

Dilkon Medical Center | Winslow Indian Health Care; Winslow (AZ); On-site; USD 34,000 - 42,000; Full time

Job summary

Winslow Indian Health Care Center is seeking a Clinical Receptionist to support Ambulatory Care and Urgent Care operations. Under general supervision, duties include answering phones, greeting patients, verifying check-in in the EHR, preparing forms, and directing patients to the appropriate areas.

The role requires a High School Diploma or GED, 1 year healthcare receptionist experience, BLS/CPR certification within 90 days, and preferred Navajo language skills.

Qualifications

• High School Diploma or GED required.
• 1 year health care receptionist experience for Ambulatory Care; Urgent Care experience preferred.
• BLS/CPR certification required or must attain within 90 days of hire.
• Bilingual English and Navajo preferred.
• Must maintain a valid driver’s license.
• Background check and suitability for Child Care requirements per ICPFVP Act.
• Knowledge of confidentiality and HIPAA.

Responsibilities

• Answers telephones, routes calls and takes messages.
• Greet patients and verify check-in in the EHR system.
• Prepare patient forms and collect required documentation; forward to HIM scanning.
• Enter data into computer systems and maintain patient records.
• Direct patients to next area after visits and coordinate with staff.
• Provide Navajo interpreter support as needed.
• Maintain confidentiality and adhere to HIPAA rules.
• Support office operations and maintain professional conduct.

Skills

Telephone etiquette

Interpersonal skills

Bilingual Navajo

Data entry

Confidentiality

RPMS/EHR

Microsoft Office

Customer service

Education

High School Diploma or GED

Tools

RPMS/EHR software

Outlook

Word/Excel/PowerPoint

Job description

Winslow Indian Health Care Center is seeking a Clinical Receptionist to support Ambulatory Care and Urgent Care operations. Under general supervision, duties include answering phones, greeting patients, verifying check-in in the EHR, preparing forms, and directing patients to the appropriate areas.

The role requires a High School Diploma or GED, 1 year healthcare receptionist experience, BLS/CPR certification within 90 days, and preferred Navajo language skills.