Urgent Care Front Desk Specialist (Bilingual)

Dilkon Medical Center | Winslow Indian Health Care Career Page; Winslow (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Winslow Indian Health Care Center is seeking an experienced Clinical Receptionist to support Ambulatory Care and Urgent Care operations. You will greet patients, verify check-in, manage forms, and route inquiries while maintaining confidentiality and professionalism.

Requires High School Diploma or GED, with at least one year healthcare receptionist experience for Ambulatory Care and CPR/BLS, with Navajo-English bilingual preferred.

Qualifications

• High School Diploma or GED required. For Ambulatory Care Center: One year on-the-job health care experience as a receptionist or in an administrative support position required.
• "For Urgent Care Center: One year Emergency Department or Urgent Care experience as a receptionist or in an administrative support position is required."
• "BLS/CPR certification is required or must attain within 90 days of hire."
• "Bilingual skills in English and Navajo language preferred."
• "Must maintain a valid unrestricted and insurable driver’s license."
• "Must successfully pass a background investigation and maintain suitable requirements for a Child Care position."
• "This position is considered as a Child Care position, which requires a satisfactory background check investigation and is subject to the requirements of the Indian Child Protection and Family Violence Prevention Act, as amended (ICPFVP Act)."

Responsibilities

• Answers telephones, routes calls to appropriate staff, takes accurate phone messages, and relays messages to staff. Prints out appointment list for each day.
• Greets each patient upon arrival and checks the EHR system to verify patient’s check-in status and enters relevant information on computer screens or forms as necessary.
• Initiates patient medical chart and compiles all appropriate forms with appropriate documentation.
• Prepares patient form for clinic use and collects after visit. Forwards documents to HIM for scanning.
• Enters the data collected into computer or on forms.
• After completion of patient visit, directs the patient to next appropriate area, i.e., Appt. Desk, PRC, Patients’ Benefits Coordinators, Pharmacy, etc.
• Performs reminder calls to patients for next day or future appointments.
• Serves as interpreter for Navajo-speaking patients as needed.
• Understands and demonstrates proper safeguards for patient confidentiality and follows rules of privacy pertaining to patient care and records.
• Maintains compliance with all HIPAA rules and regulations.
• Interacts in an honest, trustworthy and dependable manner with patients, employees, visitors, and vendors.

Skills

Telephone etiquette

Confidentiality

Basic computer skills

RPMS/EHR experience

Bilingual English/Navajo

Interpersonal skills

Team player

Education

High School Diploma or GED

Tools

RPMS

EHR

Outlook

Word

Excel

PowerPoint

Job description

Winslow Indian Health Care Center is seeking an experienced Clinical Receptionist to support Ambulatory Care and Urgent Care operations. You will greet patients, verify check-in, manage forms, and route inquiries while maintaining confidentiality and professionalism.

Requires High School Diploma or GED, with at least one year healthcare receptionist experience for Ambulatory Care and CPR/BLS, with Navajo-English bilingual preferred.