Urgent Care Clinic Manager

Ardent Health Services; Albuquerque, Northern (NM, KY); On-site; USD 90,000 - 130,000; Full time

Job summary

Ardent Health Services seeks an Urgent Care Clinic Manager in Albuquerque, NM to lead three urgent care locations, ensuring efficient daily operations and superior patient access. You will guide providers and staff, optimize staffing and scheduling, and monitor budgets and performance metrics to drive quality care.

The ideal candidate brings leadership experience in healthcare, a bachelor’s degree, and a track record of improving operational results across multiple sites.

Qualifications

• Bachelor’s degree in a related field is required.
• 8+ years of experience may substitute for the degree.
• 3+ years of healthcare environment experience.
• 2+ years of leadership experience.

Responsibilities

• Provide operational leadership for three urgent care locations and ensure consistent workflows.
• Lead, coach, and develop clinic staff including performance and scheduling.
• Partner with providers to support patient flow, access, and clinic performance.
• Monitor key metrics: patient volumes, wait times, staffing, and front-end processes.
• Manage staffing and resources across locations to match patient volumes.
• Ensure compliance with regulatory, quality, safety, and clinical standards.
• Identify and implement process improvements to enhance efficiency and patient experience.
• Oversee operating and capital budgets to support growth and performance.

Skills

Leadership

Staff development

Operational oversight

Education

Bachelor’s Degree in related field

Job description

Overview

Join our team as an Urgent Care Clinic Manager in Albuquerque, NM.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• Lovelace Medical Group is a multispecialty provider group of over 300 providers, including physicians and advanced practice providers serving a broad range of specialties and primary care.

Responsibilities

The Urgent Care Clinic Manager provides operational, personnel, and financial leadership for three urgent care locations. This role partners closely with providers, clinical teams, and leadership to ensure efficient daily operations, appropriate staffing, strong patient access and experience, financial performance, and regulatory compliance across all locations.

• Provide operational leadership and oversight for three urgent care locations, ensuring consistent workflows, service standards, and efficient daily operations.
• Lead, coach, and develop clinic staff while managing performance, staffing, employee relations, scheduling, and team effectiveness.
• Partner with providers and clinical teams to support patient flow, access, scheduling, and overall clinic performance.
• Monitor key operational and financial metrics, including patient volumes, wait times, staffing, front-end collections, billing processes, reimbursement, and productivity.
• Manage staffing and resources across multiple locations to maintain appropriate coverage and respond to changing patient volumes and operational needs.
• Ensure compliance with regulatory, quality, safety, and clinical operational standards.
• Identify and implement process improvements that enhance efficiency, patient experience, access, and overall clinic performance.
• Manage operating and capital budgets while supporting the continued growth and performance of all three urgent care locations.

Qualifications

Job Requirements:

• Bachelor’s Degree in a related field of study
• Eight (8) or more years of experience may be substituted in lieu of degree
• Three (3) years of experience in the healthcare environment
• Two (2) years of leadership experience

Preferred Job Requirements:

• Master’s Degree