Urgent 911 Dispatcher - 24/7 Public Safety Communicator

Pitkin County; Aspen (CO); On-site; USD 52,000 - 76,000; Full time

Job summary

Pitkin County in Aspen, Colorado seeks an Emergency Communications Specialist to handle 911 and non-emergency calls, dispatch responders, and support public safety operations in accordance with state and PCREDC guidelines.

Responsibilities include prioritizing calls, coordinating with law enforcement and EMS, and managing data in CAD and CCIC/NCIC systems while maintaining confidentiality and professionalism in a demanding, 24/7 environment.

Qualifications

• Emergency Communications Specialist designation is required.
• Up to one year of customer service and computer experience.
• Terminal Operator certification for access to NCIC/CCIC is required within six months of hire.
• Must possess or obtain ICS100, ICS200, NIMS IS700 and NIMS IS800 within the first 6 months of hire.
• Valid US Driver's License and acceptable Motor Vehicle Record.

Responsibilities

• Perform dispatching duties in support of public safety and emergency services; receive and route emergency and non-emergency calls; dispatch responders as directed.
• Answer, evaluate, and prioritize calls; determine nature and location; provide EMS instructions as needed.
• Prioritize and dispatch calls; log information in CAD; coordinate responses and resources; monitor radio traffic.
• Access CCIC/NCIC data on wants, warrants, criminal histories, and DMV records; enter data and coordinate with agencies via CCIC/NCIC, INTERPOL and NLETS.
• Maintain courteous public interactions and confidentiality; perform other duties as required.

Job description

Pitkin County in Aspen, Colorado seeks an Emergency Communications Specialist to handle 911 and non-emergency calls, dispatch responders, and support public safety operations in accordance with state and PCREDC guidelines.

Responsibilities include prioritizing calls, coordinating with law enforcement and EMS, and managing data in CAD and CCIC/NCIC systems while maintaining confidentiality and professionalism in a demanding, 24/7 environment.