High-Impact 911 Dispatcher: Calm Under Pressure

City-of-Pueblo; Pueblo (CO); On-site; USD 42,000 - 58,000; Full time

Job summary

The City of Pueblo is seeking an Emergency Services Dispatcher to join its public safety communications team. This entry-level role is non-exempt and receives supervision from the Emergency Services Dispatch Supervisor.

Responsibilities include handling 911 and non-emergency calls, operating CAD and radio systems, and gathering essential information from callers while remaining calm under pressure. A high school diploma or GED is required, with preferred experience in fast-paced customer service.

Qualifications

• The following qualifications are highly preferred: at least one (1) year of successful demonstrated experience in a fast-paced customer service work environment that includes multi-tasking, significant public contact, and multi-line telephone communications.
• At least one (1) year of successful demonstrated experience using computers and computer-related equipment.
• Call Center or related experience.
• Experience with shift work.

Responsibilities

• Operates a multi-line telephone system to answer emergency and non-emergency calls for service.
• Operates and communicates through multiple radio transmitters and receivers.
• Calms, negotiates, advises, and otherwise communicates with callers to obtain necessary and accurate information.
• Simultaneously processes information without sacrificing speed and accuracy.
• Determines appropriate nature of calls and assigns the predetermined codes and priority necessary for proper emergency service response.
• Monitors location, status, and needs of police, fire, medical and other emergency personnel by use of radio, telephone, computer, logs, and other means.
• Simultaneously uses multiple monitors associated with the Computer Aided Dispatch (CAD) system.
• Provides emergency medical assistance to the public by telephone.
• Updates and dispatches information as it is received; retrieves necessary information including driver’s licenses, vehicle registrations, warrants, etc. through a variety of computer sources.
• Maintains required forms and logs.

Education

High school diploma or GED

Job description

The City of Pueblo is seeking an Emergency Services Dispatcher to join its public safety communications team. This entry-level role is non-exempt and receives supervision from the Emergency Services Dispatch Supervisor.

Responsibilities include handling 911 and non-emergency calls, operating CAD and radio systems, and gathering essential information from callers while remaining calm under pressure. A high school diploma or GED is required, with preferred experience in fast-paced customer service.