Urbanscape and Seasonal Operation Manager

Growing Green Inc; St. Louis (MO); Vor Ort; USD 63.000 - 76.000; Vollzeit

Zusammenfassung

Growing Green is seeking an Urbanscape & Seasonal Operations Manager in St. Louis to lead planning, scheduling, and execution of urbanscape and holiday installations.

You will manage over 350 urbanscape and 150 holiday installations annually, ensuring safety, schedule adherence, quality, and profitability. You will mentor the Urbanscape Service Supervisor and Design & Procurement Manager, drive departmental KPIs, and collaborate with Sales, Design, Procurement, and Admin to optimize performance

Qualifikationen

• Minimum of 3+ years of experience in operations management or related field.
• Proven ability to lead, coach, and develop teams with accountability.
• Experience coordinating multiple projects, labor planning, and scheduling.

Aufgaben

• Direct planning, scheduling, coordination, and quality of urbanscape and holiday installations.
• Lead installation operations and manage budgets, labor, and resources.
• Provide leadership to supervisors and managers; drive safety and customer satisfaction.

Kenntnisse

Leadership

Operations management

Project management

Communication

Financial acumen

Team building

Tools

Microsoft Office (Outlook, Excel, Teams)

Job costing software

Jobbeschreibung

COMPANY OVERVIEW:MissionWe create thoughtfully designed spaces that promote health, happiness, and productivity.VisionGrowing Green is building partnerships with our community to enrich lives with creative biophilic solutions. We nurture strong client and team member relationships that enable us to connect people with nature. Our investment in education drives innovation that delivers value to our clients. We bring the WOW!Values1. INTEGRITY: We do the right thing, even when no one is watching. We are honest, reliable, and follow through on our commitments to our clients and our team.2. RESPECTFUL: We treat everyone with kindness, professionalism, and fairness, fostering a positive work environment.3. ACCOUNTABLE: We take ownership of our actions, follow through on our responsibilities, and hold ourselves to high standards of performance and reliability.4. CLIENT CENTRIC: We put our clients first by understanding their needs, delivering exceptional service, and creating lasting relationships built on trust.5. TEAM ORIENTED: We work collaboratively, are problem solvers, and we hustle in everything we do, creating wins for our clients AND our team.POSITION SUMMARY:The Urbanscape & Seasonal Operations Manager provides leadership and operational oversight for Growing Green's urbanscaping department, with direct responsibility for planning, coordinating, and executing all urbanscape and holiday installations.This position is accountable for the successful completion, quality, efficiency, and profitability of installation operations, including scheduling, labor management, resource allocation, and customer satisfaction.In addition to managing installation operations, this position provides leadership, guidance, and accountability to the Urbanscaping Service Supervisor and the Design and Procurement Manager, ensuring their respective functions operate efficiently, meet performance expectations, and support departmental objectives.Through proactive planning, effective delegation, financial accountability, and strong cross-departmental communication, this manager drives operational excellence while fostering a positive, collaborative, and results-oriented team culture aligned with Growing Green's mission, vision, and core values.ESSENTIAL RESPONSIBILITIES:Installation Operations ManagementDirect the planning, scheduling, coordination, execution, and quality of all urbanscape and holiday installations.Manage installation operations involving more than 350 urbanscape installations and 150 holiday installations annually.Ensure installations are completed safely, on schedule, within established budgets, and according to Growing Green's quality standards.Oversee labor scheduling, crew assignments, material staging, equipment availability, and installation logistics.Coordinate with Sales, Account Management, Design & Fabrication, Procurement, and other Operations departments to ensure accurate project handoffs and installation readiness.Anticipate operational challenges and proactively resolve scheduling, staffing, material, and project-related issues.Monitor installation progress, ensure timely completion of work orders and documentation, and communicate project status to appropriate stakeholders.Evaluate installation performance and implement improvements to increase productivity, reduce waste, and minimize avoidable return visits.Departmental Leadership and OversightProvide direct leadership, coaching, and accountability to the Urbanscape Service Supervisor and Design and Procurement Manager.Establish clear performance expectations, departmental priorities, and measurable objectives for each direct report.Conduct regular one-on-one meetings to review performance, address challenges, remove obstacles, and support professional development.Hold direct reports accountable for managing their respective teams, responsibilities, budgets, and operational results.Monitor the performance of urbanscaping service operations to ensure quality standards, customer satisfaction, labor efficiency, and departmental objectives are achieved.Oversee the effectiveness of design and procurement functions, ensuring timely material availability, appropriate inventory management, cost control, and coordination with installation and service operations.Promote effective delegation and decision-making, empowering direct reports to manage daily operations within their areas of responsibility.Foster collaboration and clear communication among installations, service, design, and procurement teams.Financial Management and ProfitabilityTake ownership of installation profitability through effective labor planning, job costing, material management, and operational efficiency.Monitor departmental financial performance in collaboration with the Urbanscaping Service Supervisor and Design and Procurement Manager.Review job costing and financial results, identify variances, and implement corrective actions to improve profitability.Establish and monitor key performance indicators related to installation productivity, labor efficiency, quality, cost control, and customer satisfaction.Work with Sales and other departments to identify opportunities for improved estimating accuracy, project planning, and financial performance.Employee Leadership and DevelopmentProvide leadership, direction, coaching, and performance management to installation employees and designated direct reports.Oversee staffing plans, hiring, onboarding, training, and seasonal workforce expansion to meet installation demands.Ensure employees have the tools, training, information, and resources necessary to perform their responsibilities successfully.Establish clear expectations for employee performance, productivity, quality, professionalism, and safety.Foster a culture of accountability, continuous improvement, employee engagement, and teamwork.Support leadership development and succession planning within the department.Quality, Safety, and Customer SatisfactionEstablish and maintain consistent quality standards for urbanscape and holiday installations.Ensure appropriate quality reviews are conducted and deficiencies are addressed promptly.Promote a proactive safety culture and ensure compliance with Growing Green's safety policies, training requirements, and applicable regulations.Provide oversight of pesticide application procedures, documentation, and certification requirements within the department.Ensure professional and timely customer communication throughout the installation process.Serve as an escalation point for significant customer concerns and operational challenges, supporting direct reports in resolving issues effectively.Seasonal and Holiday OperationsLead the planning and execution of seasonal planting programs and holiday installations.Develop staffing, scheduling, equipment, and material plans to accommodate seasonal fluctuations in workload.Coordinate holiday inventory, organization, labeling, storage, staging, and transportation.Ensure seasonal installation projects are completed within established timelines, budgets, and quality expectations.Evaluate seasonal operational performance and implement improvements for future installation cycles.Additional ResponsibilitiesCollaborate with the Director of Operations and other company leaders on departmental planning, process improvements, and strategic initiatives.Perform other related duties as assigned to support Growing Green's overall business objectives.Required QualificationsLeadership and People ManagementMinimum of 3+ years of experience in operations management, landscape management, installation management, project management, or a related field, including demonstrated responsibility for supervising employees.Proven ability to lead, motivate, coach, and develop teams while fostering a positive, accountable, and collaborative work environment.Experience managing multiple teams, schedules, and projects simultaneously while maintaining productivity and quality standards.Ability to establish clear performance expectations, provide constructive feedback, address performance concerns, and hold team members accountable.Strong decision-making and conflict-resolution skills, with the ability to remain professional and solution-oriented under pressure.Demonstrated ability to manage changing staffing needs, including hiring, training, and supervising seasonal or temporary employees.Demonstrated ability to lead through others by developing supervisors and managers, delegating authority appropriately, establishing clear performance expectations, and holding direct reports accountable for operational and financial results.Operational and Project ManagementExceptional organizational, planning, and time-management skills, with the ability to prioritize competing demands and meet deadlines.Demonstrated experience coordinating multiple projects from planning through completion, including labor, materials, equipment, schedules, and customer communication.Ability to anticipate operational challenges, identify potential problems, and implement proactive solutions.Strong attention to detail and commitment to delivering consistent, high-quality work.Ability to develop and improve operational processes that increase efficiency, reduce errors, and minimize unnecessary return visits.Ability to work effectively in a fast-paced, seasonal business environment with fluctuating workloads and deadlines.Ability to coordinate effectively with Sales, Purchasing, Administration, and other Operations departments.Financial and Business ManagementExperience managing departmental budgets, labor expenses, material costs, and operational resources.Working knowledge of job costing, profitability, labor productivity, and financial performance metrics.Ability to analyze operational and financial information, identify areas for improvement, and implement corrective actions.Demonstrated ability to balance profitability, operational efficiency, employee needs, and customer satisfaction.Communication and Customer ServiceExcellent verbal, written, and interpersonal communication skills.Strong customer service orientation, with the ability to build relationships, manage expectations, and professionally resolve concerns.Ability to communicate clear instructions, expectations, and project updates to employees, customers, and other departments.Ability to communicate effectively with individuals at all organizational levels.Demonstrated commitment to professionalism, accountability, teamwork, and exceptional customer experiences.Technical Knowledge and Computer SkillsGeneral understanding of horticulture, landscape installation, plant maintenance, or related field operations, with the willingness and ability to develop additional technical expertise.Ability to interpret project specifications, installation instructions, work orders, and material requirements.Proficiency with Microsoft Office applications, including Outlook, Excel, and Teams, and the ability to learn company-specific software such as BOSS.Ability to maintain accurate schedules, project records, inventory information, and operational reports.Understanding of workplace safety practices and the ability to enforce company safety policies and procedures.Licenses and CertificationsValid driver's license and driving record that meets company insurance requirements.Ability to safely operate and park company vans and other authorized vehicles throughout the St. Louis metropolitan area.First Aid and CPR certification, or ability to obtain certification through Growing Green.Preferred QualificationsFive or more years of progressive leadership experience in commercial landscaping, horticultural services, exterior installation operations, or a related industry.Experience managing a department with 10 or more employees, including seasonal workforce expansion.Experience managing high-volume installation operations involving hundreds of projects annually.Knowledge of annual color programs, container gardening, exterior plant installations, and commercial landscape maintenance.Experience coordinating large-scale holiday décor installations, seasonal displays, or other deadline-driven installation projects.Familiarity with plant material procurement, inventory management, vendor coordination, and material staging.Experience using job-costing, scheduling, work-order management, or field-service software.Experience managing departmental KPIs and implementing operational improvements.Familiarity with pesticide application requirements and Missouri Department of Agriculture certification procedures. Ability to obtain a Missouri Certified Pesticide Applicator licenseOSHA 10 certification, First Aid/CPR certification, or relevant horticultural industry certifications.Associate's or bachelor's degree in horticulture, landscape management, business administration, operations management, or a related field, or equivalent relevant experience.Key Personal AttributesThe successful candidate will demonstrate:Accountability: Takes ownership of departmental results, follows through on commitments, and holds others to clear expectations.Proactive Leadership: Anticipates needs and addresses problems before they impact customers, employees, or project outcomes.Organization: Maintains control of multiple projects, schedules, materials, and deadlines without losing attention to detail.Adaptability: Responds effectively to changing priorities, weather conditions, staffing challenges, and seasonal demands.Emotional Intelligence: Listens actively, demonstrates self-awareness, accepts feedback, and builds trust with employees and customers.Sense of Urgency: Understands the importance of timely execution and maintains momentum without compromising safety or quality.Continuous Improvement: Identifies opportunities to improve processes, reduce waste, and strengthen team performance.Customer Focus: Takes pride in delivering quality work and creating positive, lasting client relationships.Team-Oriented Mindset: Works collaboratively across departments and contributes to the overall success of Growing Green.EXPECTED WORK SCHEDULEFull-time, salaried position with a typical workweek of 40 or more hours.Flexibility to work additional hours during peak installation seasons to meet operational demands, project deadlines, and customer commitments.Occasional early mornings, evenings, and weekends may be required, particularly during seasonal planting rotations and holiday installations.Work schedule may vary based on seasonal business needs, weather conditions, and project requirements.Regular on-site presence is required to effectively lead employees, oversee daily operations, and ensure successful project execution.PHYSICAL DEMANDSThis position combines administrative responsibilities with active field supervision and occasional hands-on participation in installation activities.Ability to regularly walk, stand, bend, reach, and navigate various indoor and outdoor work environments.Ability to remain on one's feet for extended periods, including up to 8 hours when operational needs require.Ability to occasionally lift, carry, push, or pull materials and equipment weighing up to 50 pounds, with appropriate assistance or equipment when necessary.Ability to safely use ladders and navigate uneven terrain, stairs, and active job sites.Ability to assist with loading, unloading, and moving plants, containers, tools, and installation materials when necessary.Ability to perform administrative duties requiring regular computer use, communication, and documentation.The essential functions of this position must be performed with or without reasonable accommodation.WORK ENVIRONMENTWork is performed in a combination of office, warehouse, greenhouse, commercial properties, construction sites, and outdoor environments.Primary work locations include Growing Green facilities at 800 Edwin Street and 5757 Manchester Road in St. Louis, Missouri, as well as various client locations throughout the St. Louis metropolitan area.Regular travel between company facilities and client sites is required.Outdoor work may involve exposure to varying weather conditions, including heat, cold, rain, and seasonal temperature fluctuations.Work environments may include exposure to soil, plants, fertilizers, pesticides, dust, and other materials commonly associated with horticultural and landscape operations, subject to established safety procedures.The position requires the ability to transition between office-based management responsibilities and field operations as business needs dictate.Adherence to all Growing Green safety policies, procedures, and applicable workplace safety regulations is required. Salary: $69,500 annually