Urban Outfitters Brand Ambassador

Urban Outfitters; Burlington (MA); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Team environment that celebrates you

Flexible scheduling

Employee discount on UO products

Opportunities to grow within the brand

Hands-on experience with fashion, cult

Job summary

Urban Outfitters is hiring Brand Ambassadors for our Burlington, MA store at 75 Middlesex Turnpike. You’ll create real connections with customers, share your style, and help bring the UO brand to life through engaging, authentic interactions.

In this role you’ll stay informed on product drops, assist with merchandising, and provide a friendly, energetic in-store experience. The position offers flexible scheduling and employee discounts within a dynamic team.

Qualifications

• Retail or customer service experience is a plus, but not required.
• Comfort in a fast-moving, ever-changing environment.
• Ability to engage customers with authentic conversations.

Responsibilities

• Start conversations that feel natural and help customers find pieces that fit their style.
• Show up with your personal style and stay informed on product drops and trends.
• Engage customers with authentic conversations to create memorable experiences.
• Help maintain an inspiring, organized store and assist with restocking and displays.
• Use store tech to support in-store or online shopping.

Skills

Love for Urban Outfitters

Creative expression

People-facing mindset

Team collaboration

Adaptability in fast-paced environment

Flexible scheduling

Retail/customer service experience

Job description

Location

This position is located at 75 Middlesex Turnpike, Burlington, Massachusetts, 01803 United States

Role Summary

Our Brand Ambassadors are the heart of the store, bringing Urban Outfitters to life through real connections, personal style, and a love for pop culture. You’re not just helping customers, you’re creating an experience that feels authentic, fun, and uniquely UO. If you’re someone who loves self-expression, staying tapped into trends, and connecting with people, this is your space.

Role Responsibilities

Create Real Connections

• Start conversations that feel natural, not scripted. Get to know customers, share your perspective, and help them discover pieces that fit their style

Bring the Brand to Life

• Show up as you. Your individuality, creativity, and perspective are what make the UO experience different. Stay in the know on product drops, trends, and what’s happening in-store and online

Create the Energy on the Salesfloor

• Engage customers with authentic conversations, keep them informed about exclusive drops and promotions, and share your enthusiasm for products you're genuinely excited about. Your energy helps create memorable experiences that keep customers coming back

Make Shopping Seamless

• Help maintain a space that feels inspiring, organized, and easy to shop. From restocking to styling displays, you’ll keep the store looking fresh and on-brand
• Use in-store tech to support customers however they want to shop whether that’s in-store, online, or somewhere in between.

Stay Curious + Flexible

• Be open to trying new things, jumping in where needed, and learning as you go. Every day is a little different, and that’s part of the fun

Work as a Team

• Support your team, share ideas, and bring good energy. We show up for each other and make the store a positive place to be

Role Qualifications

• A genuine love for Urban Outfitters
• Confidence in expressing your personal style and creativity
• A people-first mindset, you enjoy meeting and helping others
• A collaborative attitude and positive energy
• Comfort in a fast-moving, ever-changing environment
• Flexibility with scheduling (nights, weekends, holidays)
• Experience in retail or customer service is a plus, but not required

The Perks

• A team that celebrates you for being you
• Flexible scheduling that works with your life
• Employee discount on UO products
• Opportunities to grow within the brand
• Hands-on experience with fashion, culture, and retail

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

USD $15.00 - USD $15.00 /Hr.