Urban Outfitters Brand Ambassador

URBN Urban Outfitters, Inc.; Boston (MA); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Employee discounts

Flexible scheduling

Growth opportunities

Hands-on experience

Fashion & retail exposure

Job summary

URBN is seeking Brand Ambassadors for our Boston store to bring the URBN experience to life through personal style and genuine customer interactions.

You will stay informed on product drops, trends, and in-store promotions, creating a welcoming, energetic atmosphere for shoppers. This role emphasizes teamwork, adaptability, and a willingness to help customers navigate shopping options both in-store and online.

Qualifications

• Experience in retail or customer service is a plus.
• Love for Urban Outfitters and personal style.
• Ability to engage customers with authentic conversations.
• Comfort in a fast-moving environment with flexible hours.
• Willingness to learn and adapt daily.

Responsibilities

• Bring the Brand to Life by staying on top of product drops and trends.
• Create energy on the salesfloor through authentic conversations.
• Make shopping seamless, keeping space organized and on-brand.
• Assist customers via in-store tech to shop online or in-store.
• Collaborate with teammates to keep store positive.

Skills

Retail experience

Customer service

People-focused

Team player

Adaptable

Job description

Location

This position is located at 361 Newbury St, Boston, Massachusetts, 02115 United States

Role Summary

Our Brand Ambassadors are the heart of the store, bringing Urban Outfitters to life through real connections, personal style, and a love for pop culture. You’re not just helping customers, you’re creating an experience that feels authentic, fun, and uniquely UO. If you’re someone who loves self-expression, staying tapped into trends, and connecting with people, this is your space.

Role Responsibilities

Bring the Brand to Life Show up as you—your individuality, creativity, and perspective are what make the UO experience different; stay in the know on product drops, trends, and what’s happening in-store and online

Create the Energy on the Salesfloor Engage customers with authentic conversations, keep them informed about exclusive drops and promotions, and share your enthusiasm for products you're genuinely excited about; your energy helps create memorable experiences that keep customers coming back

Make Shopping Seamless Help maintain a space that feels inspiring, organized, and easy to shop; from restocking to styling displays, you’ll keep the store looking fresh and on-brand

Use in-store tech to support customers however they want to shop—whether that’s in-store, online, or somewhere in between

Stay Curious + Flexible Be open to trying new things, jumping in where needed, and learning as you go—every day is a little different, and that’s part of the fun

Work as a Team Support your team, share ideas, and bring good energy—we show up for each other and make the store a positive place to be

Role Qualifications

• A genuine love for Urban Outfitters
• Confidence in expressing your personal style and creativity
• A people-first mindset, you enjoy meeting and helping others
• A collaborative attitude and positive energy
• Comfort in a fast-moving, ever-changing environment
• Flexibility with scheduling (nights, weekends, holidays)
• Experience in retail or customer service is a plus, but not required

The Perks

• A team that celebrates you for being you
• Flexible scheduling that works with your life
• Employee discount on UO products
• Opportunities to grow within the brand
• Hands‑on experience with fashion, culture, and retail

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

USD $15.00 - USD $15.00 /Hr.