Uptime Reliability Engineer - Customer Advocate
iManage
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Benefits offered by this job
Job summary
iManage is seeking a Customer Reliability Engineer in Chicago, IL to ensure platform uptime and reliability. The ideal candidate will have 3–5 years of experience in technical escalation roles and will be responsible for incident command during service disruptions, collaborating across teams onsite.
Key responsibilities include maintaining technical knowledge of the services, leading incident responses, and driving proactive issue prevention through telemetry analysis. Join an innovative team committed to operational excellence at iManage.
Qualifications
- 3–5 years' experience in a technical escalation role in a Support, CRE, Development, or SRE function.
- Proven ability to understand and communicate highly complex issues for non-technical audiences.
- Seasoned incident responder with hands-on experience leading P1/P2 response.
Responsibilities
- Develop and maintain technical knowledge of the iManage platform services.
- Drive a shift from reactive to proactive in problem identification.
- Lead communication as incident commander on P1/P2 incidents.
Skills
Education
Tools
Job description
iManage is seeking a Customer Reliability Engineer in Chicago, IL to ensure platform uptime and reliability. The ideal candidate will have 3–5 years of experience in technical escalation roles and will be responsible for incident command during service disruptions, collaborating across teams onsite.
Key responsibilities include maintaining technical knowledge of the services, leading incident responses, and driving proactive issue prevention through telemetry analysis. Join an innovative team committed to operational excellence at iManage.
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