Uptime-Driven Hardware & Field Operations Lead

FleetPulse; Chicago (IL); On-site; USD 150,000 - 230,000; Full time

Job summary

FleetPulse in Chicago, IL seeks a Director of Operations to own hardware and field operations end-to-end, improving uptime and install quality across a growing fleet of trailers. You will establish monitoring, write playbooks, and lead cross-functional efforts with Engineering, Support and Supply Chain.

You thrive in ambiguity, build processes, and drive enterprise-grade reliability for customers and OEM partners, reporting to the VP of Operations and owning OKR outcomes.

Qualifications

• 5+ years in operations, field or hardware operations, ideally in IoT/telematics or hardware+SaaS.
• Experience standing up monitoring, alerting, or uptime/reliability for physical devices.
• Experience owning installation, field service, or RMA processes with customers or partners.
• Comfort using data and dashboards to manage device health; SQL/BI familiarity a plus.

Responsibilities

• Stand up uptime dashboards and alerts for device reporting disruptions.
• Own end-to-end install experience and reduce install variability.
• Lead troubleshooting and RMA processes for enterprise accounts.
• Partner with cross-functional teams to align hardware readiness and field operations.

Skills

Operations leadership

Field operations

Uptime monitoring

Data dashboards

SQL

BI tools

AI-driven optimization

Tools

SQL

BI tools

Job description

FleetPulse in Chicago, IL seeks a Director of Operations to own hardware and field operations end-to-end, improving uptime and install quality across a growing fleet of trailers. You will establish monitoring, write playbooks, and lead cross-functional efforts with Engineering, Support and Supply Chain.

You thrive in ambiguity, build processes, and drive enterprise-grade reliability for customers and OEM partners, reporting to the VP of Operations and owning OKR outcomes.