Director, Field Operations & IoT Fleet

BarnTools LLC; Urbandale (IA); On-site; USD 110,000 - 170,000; Full time

Job summary

BarnTools LLC in Urbandale, IA, seeks a Director of Field Operations and Fleet Reliability to own field service delivery and equipment deployment, leading the internal Field Service team and contracted crews to install hardware quickly and reliably.

Focus is fleet uptime, rapid ticket resolution, and cost-conscious operations that enable upsell opportunities while ensuring service quality across rural and remote sites. Travel 15–30% will be required.

Qualifications

• 7+ years leading field service or fleet operations with a team or managers.
• Experience coordinating internal teams and external contractors.
• Strong budget management and cost-efficiency focus.
• Fluent with dashboards, SLAs, KPIs, and root-cause analysis with engineering.
• Willingness to travel 15–30% to field and client sites.

Responsibilities

• Lead Field Service team and manage installation crews.
• Own install throughput and SLA attainment for enterprise deals.
• Drive fleet reliability and proactive hardware maintenance.
• Collaborate with Customer Success, Supply Chain, and Engineering.
• Manage field operations budget and enable upsell opportunities.

Skills

Field service leadership

Contractor/vendor management

Budget / cost control

Data-driven decision making

Cross-functional collaboration

IoT / connected hardware

Travel readiness

Job description

BarnTools LLC in Urbandale, IA, seeks a Director of Field Operations and Fleet Reliability to own field service delivery and equipment deployment, leading the internal Field Service team and contracted crews to install hardware quickly and reliably.

Focus is fleet uptime, rapid ticket resolution, and cost-conscious operations that enable upsell opportunities while ensuring service quality across rural and remote sites. Travel 15–30% will be required.