Upsell & Retain Specialist — Incentives & Perks

Charter Communications; Charlotte (NC); On-site; USD 18,000 - 70,000; Full time

Benefits offered by this job

Free and discounted Spectrum services

Comprehensive pay and benefits package

Job summary

Charter Communications is seeking a Sales and Customer Solutions Representative in Charlotte, NC. In this role, you will help retain valued customers, upsell our services, and enhance customer satisfaction while achieving significant incentives and competitive pay.

With a commitment to career development, Charter offers excellent benefits, including free and discounted services. Join us to build a rewarding career in a supportive and dynamic environment.

Qualifications

• 2+ years of call center experience in customer service or phone sales, or equivalent experience.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum's products.
• Maintain high levels of professionalism and courtesy in every customer interaction.

Skills

Ability to read, write, speak and understand English

Knowledge of cable communications products and services

Effective communication skills

Customer solutions and sales techniques

Computer and consumer electronics skills

Education

High school diploma or equivalent

Job description

Charter Communications is seeking a Sales and Customer Solutions Representative in Charlotte, NC. In this role, you will help retain valued customers, upsell our services, and enhance customer satisfaction while achieving significant incentives and competitive pay.

With a commitment to career development, Charter offers excellent benefits, including free and discounted services. Join us to build a rewarding career in a supportive and dynamic environment.