Upscale Server — Wine Pairings & Guest Experience

Kona-Grill; Troy (MI); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) Plan

Dining discounts

Onsite meals

Career development

Paid sick time

Paid time off

EAP

Commuter benefits

Dependent care benefits

Job summary

Kona-Grill is seeking a friendly Server to deliver exceptional guest service in a fast-paced, upscale dining environment. You will guide guests through the Vibe Dining experience, share menu recommendations, and ensure a memorable visit for every guest.

Your role involves accurate ordering, timely delivery, and proactive engagement to maintain high satisfaction. This position supports a dynamic team and offers growth within a growing brand.

Qualifications

• Experience serving in a high-volume, upscale dining environment is preferred.
• Strong knowledge of food, wine, and cocktails with a passion for hospitality.
• Excellent communication skills and a guest-first attitude.
• Ability to stand, walk, and carry trays for extended periods.
• Available to work nights, weekends, and holidays.

Responsibilities

• Greeting guests warmly and guiding them through the Vibe Dining experience.
• Provide detailed knowledge of the menu, specials, and beverage pairings.
• Take accurate food and beverage orders, entering them into the POS system.
• Deliver food and beverages promptly, ensuring proper presentation and accuracy.
• Monitor guest satisfaction, address concerns professionally and efficiently.
• Assist team members as needed to maintain a smooth service flow.
• Perform opening and closing side work as assigned by management.
• Maintain clean and organized service areas throughout the shift.
• Process payments, issue receipts, and thank guests for their visit.

Skills

Food knowledge

Wine knowledge

Cocktail knowledge

Hospitality

Communication

Guest-first attitude

Multitasking

Job description

Kona-Grill is seeking a friendly Server to deliver exceptional guest service in a fast-paced, upscale dining environment. You will guide guests through the Vibe Dining experience, share menu recommendations, and ensure a memorable visit for every guest.

Your role involves accurate ordering, timely delivery, and proactive engagement to maintain high satisfaction. This position supports a dynamic team and offers growth within a growing brand.