Upscale Server & Guest Experience Expert

Benihana - Burlingame; Burlingame (CA); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Short Term Disability Insurance

Accident, Hospital Indemnity & Cancer/

401(k) Plan

Employee dining discounts

Career development

Paid sick time

Paid time off

Employee Assistance Program (EAP)

Commuter benefits

Dependent care benefits

Job summary

The ONE GROUP is seeking a friendly and professional Server for our Burlingame, CA restaurant to deliver an exciting Vibe Dining experience and ensure every guest leaves with a memorable impression.

In this high-volume, upscale setting you will greet guests, explain menu and beverage pairings, take orders, coordinate with the kitchen and bar, and maintain a spotless station while staying guest-focused during nights, weekends, and holidays.

Qualifications

• Previous serving experience in a high-volume, upscale dining environment preferred.
• Strong knowledge of food, wine, and cocktails with a passion for hospitality.
• Ability to multi-task, work under pressure, and thrive in a fast-paced setting.
• Excellent communication skills and a guest-first attitude.
• Ability to stand, walk, and carry trays for extended periods.
• Availability to work nights, weekends, and holidays.

Responsibilities

• Greeting guests warmly and guide them through the Vibe Dining experience
• Provide detailed knowledge of the menu, specials, and beverage pairings
• Take accurate food and beverage orders, entering them into the POS system
• Deliver food and beverages promptly, ensuring proper presentation and accuracy
• Monitor guest satisfaction, address concerns professionally and efficiently
• Assist team members as needed to maintain a smooth and seamless service flow
• Perform opening and closing side work as assigned by the management team
• Maintain clean and organized service areas throughout the shift
• Process payments, issue receipts, and thank guests for their visit while encouraging them to return

Skills

Guest service

Upselling

Multitasking

Communication

Food & beverage knowledge

Tools

POS system

Job description

The ONE GROUP is seeking a friendly and professional Server for our Burlingame, CA restaurant to deliver an exciting Vibe Dining experience and ensure every guest leaves with a memorable impression.

In this high-volume, upscale setting you will greet guests, explain menu and beverage pairings, take orders, coordinate with the kitchen and bar, and maintain a spotless station while staying guest-focused during nights, weekends, and holidays.