Upscale Hotel Server Crafting Memorable Guest Experiences

Omni Hotels & Resorts; Charlotte (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

Omni Charlotte Hotel is seeking a friendly, motivated server to join our dining team. You will wait on tables promptly, greet guests, and offer suggestions on food and beverage options while maintaining high service standards.

Responsibilities include taking orders, relaying dietary needs to the kitchen, processing payments in MICROS, and maintaining spotless service areas in a fast-paced environment.

Qualifications

• Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred.
• Must have unexpired Food Handlers and TABC - or obtain upon hire.
• Developed knowledge of wine, spirits, and beer with experienceselling and presenting specialty mixed cocktails.
• Previous cash handling experience preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
• Ability to accurately and efficiently input information into MICROS.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
• Excellent customer service, service recovery, and problem-solving skills.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.
• Must be able to stand and walk for an extended period or for an entire work shift

Responsibilities

• The server will wait on tables promptly, courteously, and serve our guests with genuine care.
• Greet guests when entering the restaurant with a pleasant smile and superior customer service.
• Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.
• Communicate with the culinary team regarding meal requirements, allergies, dietary needs, and special requests.
• Record transaction in MICROS system at time of order and adhere to cash handling standards.
• Check in with guests to ensure satisfaction with each food course and/or beverage.
• Present accurate checks to guests and process payment.
• Maintain cleanliness of work areas throughout the day.
• Process station set-up and break-down and complete all other side work duties as assigned.
• Ensure tables are set up properly, including polishing and cleaning glasses.
• Service to guests according to Omni Moments of Service Standards.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Clean, clear, and reset service areas.
• Protect the hotel from liability regarding overserving guests.
• Perform any other duties assigned by the restaurant manager.

Skills

Customer service

Cash handling

MICROS input

English communication

Teamwork

Multitasking

Problem solving

Shift flexibility

Tools

MICROS

Job description

Omni Charlotte Hotel is seeking a friendly, motivated server to join our dining team. You will wait on tables promptly, greet guests, and offer suggestions on food and beverage options while maintaining high service standards.

Responsibilities include taking orders, relaying dietary needs to the kitchen, processing payments in MICROS, and maintaining spotless service areas in a fast-paced environment.