Upscale Hotel Security & Guest Experience Lead

SLS Hotels; Miami (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

SLS LUX Brickell in Miami seeks a Security Agent to patrol premises, monitor CCTV, and maintain a safe environment for guests and staff. Under the guidance of the Security Manager, you will safeguard property and provide exceptional service with a professional demeanor.

You will prepare written reports, respond to emergencies, and ensure compliance with all safety standards and regulations while delivering top-tier guest experience.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years in a public contact position, preferably in upscale hotel.
• Proven experience as security officer or guard.
• Knowledge of legal guidelines for area security and public safety.
• Excellent surveillance and observation skills.
• Ability to multitask with attention to detail in a fast-paced environment.

Responsibilities

• Monitor and patrol assigned areas to provide a safe environment.
• Patrol property perimeter and report potential issues.
• Prevent losses by reporting irregularities and restraining trespassers.
• Prepare written incident reports.
• Respond to emergencies and provide assistance to guests and staff.
• Operate cameras and alarm systems.
• Provide excellent customer service.
• Follow company procedures and safety regulations.

Skills

Surveillance

Communication

Multitasking

English proficiency

Education

High School Diploma or equivalent

Tools

CCTV

Security systems

Job description

SLS LUX Brickell in Miami seeks a Security Agent to patrol premises, monitor CCTV, and maintain a safe environment for guests and staff. Under the guidance of the Security Manager, you will safeguard property and provide exceptional service with a professional demeanor.

You will prepare written reports, respond to emergencies, and ensure compliance with all safety standards and regulations while delivering top-tier guest experience.