Upscale Hotel PBX & Guest Services Operator

Choice Hotels International; BLOOMINGTON (MN); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Employee discounts on thousands of酒店

Complimentary meal during shift

Free Parking

Paid Sick Time (MN Earned Sick andSafe

Job summary

Choice Hotels International is seeking a Telephone/PBX Operator at the Radisson Blu Mall of America in Bloomington, MN to ensure 100% guest satisfaction by handling calls and facilitating guest services in an upscale setting.

Two sections outline benefits and a detailed list of responsibilities, including reservations, shuttle arrangements, and collaboration with various hotel departments. Strong customer service background preferred.

Qualifications

• Minimum of one-year hotel front desk experience or customer service experience.
• Strong verbal and written communication skills.
• Ability to work independently or as part of a team.
• Flexible schedule including holidays and weekends.

Responsibilities

• Handle incoming/outgoing calls in an attentive, courteous and efficient manner, according to the hotel’s standard operating procedures.
• Provide clear and concise information while assisting guests with questions or needs.
• Anticipate guests’ needs and offer recommendations for the hotel and local attractions.
• Assist guests with changes in reservations and make shuttle/ground transportation arrangements.
• Deliver guest welcome calls upon check-in and maintain confidentiality of guest information.

Skills

Customer service

Communication

Teamwork

Attention to detail

Flexible schedule

Professional attitude

Tools

Opera system

Job description

Choice Hotels International is seeking a Telephone/PBX Operator at the Radisson Blu Mall of America in Bloomington, MN to ensure 100% guest satisfaction by handling calls and facilitating guest services in an upscale setting.

Two sections outline benefits and a detailed list of responsibilities, including reservations, shuttle arrangements, and collaboration with various hotel departments. Strong customer service background preferred.