Upscale Front Desk & VIP Concierge

LEFT LANE Hospitality Group, LLC; Savannah (GA); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

PTO

401k matching

Health benefits

Telehealth benefits

Complimentary meals in team cafe

Job summary

LEFT LANE Hospitality Group, LLC seeks a Guest Services Agent for Hotel Bardo Savannah. Deliver a welcoming, luxurious guest experience by anticipating requests and ensuring memorable stays. Onsite role within the Front Office team, focused on exceptional service and seamless operations.

The ideal candidate is enthusiastic about hospitality, communicates effectively and maintains polished presentation to support brand standards and guest satisfaction.

Qualifications

• Experience as a front desk agent in upscale hotels preferred.
• Detail-oriented with a positive attitude and strong communication.
• Able to multitask in a fast-paced environment and deliver guest care.
• Excellent grooming standards and professional presentation.
• Experience with hotel PMS is a plus.

Responsibilities

• Provide welcoming and exceptional service upon guest arrival and throughout stay.
• Check-in and check-out guests according to resort procedure.
• Address guest requests, challenges or complaints in a friendly manner.
• Communicate Front Office and guest needs to management or other departments.
• Manage reservations and VIP guest amenities/requests.
• Maintain knowledge of resort operations, brand and programs.
• Uphold brand, operational, culture and service standards across the resort.

Skills

Hospitality mindset

Customer service

Communication

Multitasking

Attention to detail

Team player

Grooming standards

Tools

PMS (Hotel Software)

Job description

LEFT LANE Hospitality Group, LLC seeks a Guest Services Agent for Hotel Bardo Savannah. Deliver a welcoming, luxurious guest experience by anticipating requests and ensuring memorable stays. Onsite role within the Front Office team, focused on exceptional service and seamless operations.

The ideal candidate is enthusiastic about hospitality, communicates effectively and maintains polished presentation to support brand standards and guest satisfaction.