Guest Services Agent

LEFT LANE Hospitality Group, LLC; Savannah (GA); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

PTO

401k matching

Health benefits

Telehealth benefits

Complimentary meals in team cafe

Job summary

LEFT LANE Hospitality Group, LLC seeks a Guest Services Agent for Hotel Bardo Savannah. Deliver a welcoming, luxurious guest experience by anticipating requests and ensuring memorable stays. Onsite role within the Front Office team, focused on exceptional service and seamless operations.

The ideal candidate is enthusiastic about hospitality, communicates effectively and maintains polished presentation to support brand standards and guest satisfaction.

Qualifications

• Experience as a front desk agent in upscale hotels preferred.
• Detail-oriented with a positive attitude and strong communication.
• Able to multitask in a fast-paced environment and deliver guest care.
• Excellent grooming standards and professional presentation.
• Experience with hotel PMS is a plus.

Responsibilities

• Provide welcoming and exceptional service upon guest arrival and throughout stay.
• Check-in and check-out guests according to resort procedure.
• Address guest requests, challenges or complaints in a friendly manner.
• Communicate Front Office and guest needs to management or other departments.
• Manage reservations and VIP guest amenities/requests.
• Maintain knowledge of resort operations, brand and programs.
• Uphold brand, operational, culture and service standards across the resort.

Skills

Hospitality mindset

Customer service

Communication

Multitasking

Attention to detail

Team player

Grooming standards

Tools

PMS (Hotel Software)

Job description

About this position

About LEFT LANE Hospitality Group, LLC

LEFT LANE is a vertically integrated real estate design, development and management firm specializing in the acquisition and transformation of iconic, historic properties. We are committed to fostering a welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create lasting impressions through warm, anticipatory service. How we want our guests to feel when staying with us is the same as…how we want our team to feel every day.

LEFT LANE’s flagship property is Hotel Bardo Savannah, named one of the best hotels in the world in 2024 by Travel + Leisure and Conde Nast Traveler. Hotel Bardo team member benefits include PTO and paid holidays, 401k matching, health and telehealth benefits, discounts on resort offerings like rooms, dining, shop and spa, complimentary onsite fitness classes, complimentary meals in our team member café and more.

About the role

Our team at Hotel Bardo Savannah is looking for a passionate and dynamic hotel Guest Services Agent as part of our Front Office team to create a welcoming, luxurious experience for our guests. This individual will set the tone for the guest experience, anticipating and fulfilling requests to ensure that each has an unforgettable experience. The ideal candidate is enthusiastic about making great impressions and delivering exceptional service at all times.

This is an onsite position located at Hotel Bardo Savannah.

What you'll do

• Provide welcoming and exceptional service upon guest arrival and for the duration of their stay to create a fun, meaningful experience for guests
• Check-in and check-out guests according to resort procedure
• Address guest requests, challenges or complaints in a friendly, attentive and timely manner
• Effectively communicate Front Office and guest needs to management or other departments
• Manage reservations and VIP guest amenities/requests
• Maintain a working knowledge of resort operations, the Bardo brand and available guest services and resort programming
• Maintain and uphold brand, operational, culture and service standards in all guest areas and across the resort

Qualifications

• Previous experience as a front desk agent in an upscale hotel or resort environment is preferred
• Hard-working team player with a positive attitude and strong attention to detail
• Passionate about hospitality and providing elevated service, and possess a desire to learn
• Able to multitask and make decisions in a fast-paced environment
• Excels at verbal and written communication
• Excellent presentation and grooming standards
• Previous experience with hotel property management systems is a plus
• Able to endure abundant physical movement in various work areas
• Able to maintain a friendly and welcoming demeanor when addressing guests