Guest Services Agent

Stay Bardo; Georgia; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid time off (PTO)

401k matching

Health and telehealth benefits

Discounts on resort offerings

Complimentary onsite fitness classes

Complimentary meals in team member café

Job summary

A premier hospitality establishment in Georgia is seeking a passionate Hotel Front Office Agent to create welcoming experiences for guests. The ideal candidate will manage check-ins, address guest requests, and provide exceptional service. Applicants should exhibit strong communication skills and attention to detail, with previous experience in property management systems as a plus. This role offers competitive benefits including 401k matching and health plans.

Qualifications

• Hard-working team player with a positive attitude and strong attention to detail.
• Passionate about hospitality and providing elevated service; desire to learn.
• Able to multitask and make decisions in a fast-paced environment.
• Excels at verbal and written communication.
• Excellent presentation and grooming standards.

Responsibilities

• Provide welcoming and exceptional service upon guest arrival and for the duration of their stay.
• Check-in and check-out guests according to resort procedure.
• Address guest requests, challenges or complaints in a friendly, attentive, and timely manner.
• Effectively communicate Front Office and guest needs to management or other departments.
• Manage reservations and VIP guest amenities/requests.

Skills

Teamwork

Attention to detail

Verbal communication

Written communication

Multitasking

Tools

Property management systems

Job description

LEFT LANE

is a vertically integrated real estate design, development and management firm specializing in the acquisition and transformation of iconic, historic properties. We are committed to fostering a welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create lasting impressions through warm, anticipatory service. How we want our guests to feel when staying with us is the same as how we want our team to feel every day.

LEFT LANE’s flagship property is Hotel Bardo Savannah, named one of the best hotels in the world in 2024 by Travel + Leisure and Conde Nast Traveler. Hotel Bardo team member benefits include PTO and paid holidays, 401k matching, health and telehealth benefits, discounts on resort offerings like rooms, dining, shop and spa, complimentary onsite fitness classes, complimentary meals in our team member café and more.

About the role

Our team at Hotel Bardo Savannah is looking for a passionate and dynamic Hotel Front Office Agent to create a welcoming, luxurious experience for our guests. This individual will set the tone for the guest experience, anticipating and fulfilling requests to ensure that each has an unforgettable experience. The ideal candidate is enthusiastic about making great impressions and delivering exceptional service at all times.

What you’ll do

• Provide welcoming and exceptional service upon guest arrival and for the duration of their stay to create a fun, meaningful experience for guests
• Check-in and check-out guests according to resort procedure
• Address guest requests, challenges or complaints in a friendly, attentive and timely manner
• Effectively communicate Front Office and guest needs to management or other departments
• Manage reservations and VIP guest amenities/requests
• Maintain a working knowledge of resort operations, the Bardo brand and available guest services and resort programming
• Maintain and uphold brand, operational, culture and service standards in all guest areas and across the resort

Qualifications

• Hard-working team player with a positive attitude and strong attention to detail
• Passionate about hospitality and providing elevated service, and possess a desire to learn
• Able to multitask and make decisions in a fast-paced environment
• Excels at verbal and written communication
• Excellent presentation and grooming standards
• Previous experience with property management systems is a plus
• Able to endure abundant physical movement in various work areas
• Able to maintain a friendly and welcoming demeanor when addressing guests