Upscale Front Desk Concierge - Evening & Weekend

Roland Park Place, Inc.; Baltimore (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

403(b) retirement with company match

Free meals

Tuition reimbursement

Free on-site parking

PayActiv

Job summary

Roland Park Place in Baltimore, MD is seeking an Upscale Concierge Front Desk Associate for full-time, Tue-Sat 2:30 PM–11:00 PM, to create exceptional first impressions for residents, families, guests and visitors. This role blends concierge-level service with resident support, front desk coverage, and daily hospitality functions in a luxury community.

A minimum of 3 years in hospitality and a high school diploma are required; Maryland driver’s license preferred.

Qualifications

• High school diploma or GED required.
• Minimum of 3 years of experience in hospitality, concierge, front desk, senior living, healthcare, hotel or luxury residential living.
• Strong interpersonal skills with older adults, families, visitors and team members.
• Basic computer skills including email, typing and scheduling systems.
• Valid Maryland driver’s license and satisfactory driving record.
• Ability to read, understand and follow written procedures, safety guidelines, schedules and resident service instructions.

Responsibilities

• Greet residents, family members, visitors, vendors and guests with warmth and professionalism.
• Serve as a hospitality ambassador reflecting the community’s commitment to luxury service.
• Build relationships with residents by learning preferences and addressing needs.
• Anticipate needs and offer proactive assistance to enhance experiences.
• Assist residents and visitors with arrivals, departures, packages and mobility needs.
• Deliver packages, mail and resident items promptly and courteously.
• Provide concierge-level service by answering questions and coordinating services.
• Take ownership of requests from start to finish and ensure satisfaction.
• Respond to concerns with empathy and urgency, collaborating with other departments.
• Operate the front desk efficiently and professionally, including answering phones and registering guests.
• Communicate across departments to ensure seamless service and timely fulfillment.
• Maintain a polished, welcoming appearance in reception areas.
• Protect resident privacy and handle sensitive information discretely.
• Observe safety procedures and respond calmly during emergencies.
• Perform other hospitality duties as assigned.

Skills

Hospitality

Customer service

Interpersonal skills

Multitasking

Education

High school diploma or GED

Tools

Email

Scheduling systems

Job description

Roland Park Place in Baltimore, MD is seeking an Upscale Concierge Front Desk Associate for full-time, Tue-Sat 2:30 PM–11:00 PM, to create exceptional first impressions for residents, families, guests and visitors. This role blends concierge-level service with resident support, front desk coverage, and daily hospitality functions in a luxury community.

A minimum of 3 years in hospitality and a high school diploma are required; Maryland driver’s license preferred.